Managed Choice Hotel’s Disaster Recovery program while maturing, promoting, and developing DR at Choice Hotels.Reviewed, updated, and maintained recovery plans for all systems and applications.Assisted with migration of systems from DR site to AWS, which resulted in closing DR location and substantial annual savings.Completed migration of production systems from existing data center to AWS. Also established a DR presence in a secondary geographically diverse AWS Region.DR efforts were tightly coupled with Information Security planning and operations.Led monthly DR Governance Board meetings where IT Executives were briefed on DR Program updates and upcoming DR activities.

Oversaw planning and delivery of Healthfirst’s Disaster Recovery efforts and execution of best practice methodologies.Maintained recovery plans for a variety of environments, as well as technical documentation and recovery procedures.Worked with Information Security, Facilities, Business Continuity, and others, to ensure operational resiliency throughout the organization.Led annual DR Exercise involving internal resources as well as external service providers.Testing also included tabletop exercises and thorough review of vendor SLAs and documentation.

Supported regional market sales teams in acquiring new business.Provided technical leadership to customers and prospects for pre-sales engineering.Led efforts to discover customer’s critical business issues and requirements.Presented solutions to various levels in customer organizations.Ensured accurate pricing of complex sales proposals and assisted in RFP responses.

Managed Business Continuity (BC) Program, Crisis Management, and Risk Management for Oracle's Global Customer Support Organization.Maintained BC Planning documentation for all product line areas and locations making up the support organization.Managed Business Unit’s Crisis Management team, coordinating efforts upward with Corporate Crisis Management, and providing planning and support services to regional and remote offices around the globe.Conducted yearly BIAs, Risk Analyses, and tabletop exercises for the Business Unit.Ensured critical application and system stability was addressed by IT organizations, reviewed RCAs provided by IT, and made IT aware of areas that needed improvement.

Managed planning and delivery of Corporate Disaster Recovery Program. Responsibilities included BC/DR planning and development, and execution of best practice methodologies.Transformed Continuity Plans from a traditional data center model to Amazon Web Services (AWS), which utilized active-active failover and provided a more resilient compute environment.Led semi-annual Disaster Recovery Exercises coordinating internal resources as well as external service providers.Active member of Corporate Emergency Management Team providing leadership and guidance during a disaster.

Managed delivery of Disaster Recovery Program Services for Federal Government Agency. Provided executive oversight of BC/DR planning and development, and execution of best practice methodologies.Supported infrastructure of large government customer while building relationships and managing successful DR exercises. Planned, directed, and coordinated organizational and technical activities required to successfully deliver contracted services.Negotiated contracts with vendors to ensure accuracy, maximize value, and reduce costs. Explored and implemented new technologies while working with internal technical teams.