Roy Kang Email & Phone Number

US

Atlanta, GA, US

• Global Enterprise Mobility SME/Support for AirWatch/WorkSpace One MDM/EMM as part of the Messaging/Collaboration team; infrastructure, apps, and devices(iOS & Android), and mobile carriers relations. Retired the Good &.
• POC’d Mobile Iron, Intune, MaaS 360.
• Intune EMM - Created compliance and security policies, integrated DEP, tested iOS/Android for Work enrollment, configured MAM, and pushed apps for Microsoft Intune Device Management.
• G Suite MDM - Implemented/cutover G Suite MDM to replace AirWatch/Workspace One, gmail/mobile gmail provisioning.
• Create device compliance policies, security DLP rules, app configurations, and worked with different business units to distribute in-house apps to various user groups in AirWatch/WorkSpace One.
• Work with various security vendors(zIPS, SEP, Appthority)to configure and deploy security software to mobile devices.

Atlanta, GA, US

• Global AirWatch MDM administrator, tested MaaS360 extensively, configuring policies/profiles and compliance settings to secure mobile devices. Configure Secure Email Gateway (SEG) and EIS for AirWatch and Cloud.
• Administer & support mobile devices/smartphones; iPhones/iPads, Android, Windows Phone, and BlackBerrys.
• Vendor management, working w/ vendors and carriers on contract & maintenance agreements, new service(PRI, circuits), T-Mobile/AT&T/Verizon to process warranty replacements, procurement of replacements/new device.
• Integration of mobility with Exchange Active Sync email, and other LOB applications.
• Created wireless policies for BYOD vs. corporate owned service.
• Reduced mobile telecom costs by continuously monitoring mobile spend and reducing habits and monthly reporting.

Atlanta, GA, US

• Completed deployment of BlackBerry’s to 500+ users in the US & Canada.
• BlackBerry Enterprise Server administrator v4.1, 5k users globally.
• Mobile technical support for all cell phones & BlackBerrys/smartphones, working closely with T-Mobile/Verizon/AT&T and internal purchasing department to coordinate replacements, new device purchases, and upgrades.
• Track devices for asset management.
• Image PC’s & Laptops using Ghost, backup data, and install various PC/Laptop software and hardware components, moves, remote access using VPN/Microsoft Terminal Services/remote desktop apps.

Dallas, TX, US

• Work closely with customers and Tier 3 data support, Roaming Operations, software vendors (RIM, Samsung, Smith-Micro, PC Tel) to research and provide input into recommendations to improve products and processes.
• Train employees on product usage and updates.
• Provide advanced data support for new product/device launches, tracking issues in Clarify.
• Provide enterprise support to large corporate accounts to cultivate and maintain on-going customer relationships.
• Support, Diagnose and resolve wireless data issues; data connect, Blackberry solutions, Xpress messaging, wireless internet, push to talk, etc