Front End Lead
CurrentGuide the work of team members, including planning and scheduling work, ensuring quality standards, training, and overseeing staff productivity.Utilize in-the-moment coaching opportunities and contribute feedback for employee performance review process.Promote effective department communication while anticipating changes and unexpected situations.Monitor all situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.Adapt service for customer needs. Remedy challenging customer situations and seek solutions to accommodate and delight.