Website project managementContent strategyContent management system operationsEditorial

• Collaborated with developers and project manager to assess product backlog priority for website capabilities, features, and testing requirements.• Helped double developer deploys and reduced reported production bugs by 50% through faster testing.• Increased page testing coverage in end-to-end and regression testing.• Established formal QA framework for frbsf.org web UI, first manual, then automated testing.• Led and created product requirements and specs in multi-disciplinary team for projects such as interactive charts, instant articles, accelerated mobile pages, and pattern library.• Introduced testing methodologies and concepts, including BDD, TDD, user acceptance, end-to-end, regression, and user testing scripts for objective requirements validation.• Experience with cross-platform testing, including Windows, iOS, MacOS, and Android.• Experience with executing test plans and scripts and recording results in Cypress dashboard.• Catalogued and coded frbsf.org style guide, allowing for faster resolutions of formatting and UI design issues.

• Wrote scripts for educational videos on subjects such as social networking and marketing for Microsoft group.• Wrote copy for customer website geared to international Microsoft marketers.• Created editorial style guide and production calendar for writers and web producers.• Provided content strategy for project, including content taxonomy and naming conventions.• Edited digital marketing materials on topics including search engine optimization, online video, and social media marketing.

* Tested and evaluated technology products, including wireless devices, monitors, HDTVs and desktop systems at PC World Labs in San Francisco* Analyzed lab test data to help determine PC World Best Buy winners* Responsible for coordinating and conducting industry expert interviews* Wrote human-interest stories as adjunct to technology articles* Sample articles:More HDTV for Your Money - http://www.pcworld.com/article/id,127578/article.htmlHigh Definition for Small Spaces - http://www.pcworld.com/article/id,128183/article.htmlWide Screens for Work and Play - http://www.pcworld.com/article/id,127060/article.htmlOther Articles: https://www.google.com/search?q=pcworld.com+roy+santos&oq=pcworld.com+roy+santos

* Responsible for QA of new and updated web content on blueshieldca.com using TeamSite CMS* Tracked, updated and provided status for concurrent projects, and was responsible for their successful and on-time implementation* Partnered with cross-functional teams to assess resources* Worked with interaction designers, writers, editors, and visual designers to implement email projects for several portals* Provided expertise on user interaction and web forms, including error messaging and screen content.*Coded HTML email and provided graphic design support.

• Part of team that implemented QA, design, and production of wamu.com public site, including home loans, home equity loans, small business products, and FAQs.• Worked with interaction and content managers to prioritize work, test, and deliver web pages according to WaMu design specs.• Created style guide for wamu.com redesign.• Responsibilities included testing, bug documentation, and tracking on TestDirector.• Edited content and updated web pages in Microsoft CMS.• Part of SEO team that optimized and tested WaMu banking products for search engines.• Created information architecture and content taxonomy of wamu1031x.com 1031 exchange site.

* Responsible for QA of public-facing site on schwab.com, ensuring design and editorial compliance* Wrote QA scripts for UAT and ad hoc testing of website during platform migration and redesign* Produced web pages for schwab.com, including lead-generation pages for marketing promotions* Coded pages in HTML, CSS, JavaScript