Roy Malaga Email & Phone Number

Toronto, On

- Enters students information in database, creates statistic charts with proven accuracy and attention to detail- Prepares in advance the classroom as well as the computers for use before each class- Facilitates workshops that trains participants in computer operations such as Word, Excel, PowerPoint, Outlook, internet, e-mail and social media applications- Successfully designes and implements appropriate lesson plans along with practical instructional handouts - Effectively explaines technical matters in ways that students can clearly understand with no difficulty - Designes engaging activities creating an enjoyable learning experience and atmosphere in order to increase fast learning effectiveness in MS Office applications- Evaluates and assesses students’ progress as well as develop computer tests and provide reports by the end of each term

Toronto, On

- Prepared in advance the classroom as well as the computers for use before each class- Facilitated workshops that train participants in computer operations such as Word, Excel, PowerPoint, Outlook, internet, e-mail and social media applications- Successfully designed and implement appropriate lesson plans along with practical instructional handouts - Effectively explained technical matters in ways that students can clearly understand with no difficulty - Designed engaging activities creating an enjoyable learning experience and atmosphere in order to increase fast learning effectiveness in MS Office applications- Evaluated and assess students’ progress as well as develop computer tests and provide reports by the end of each term

Toronto, On

- Executes in depth detail oriented data verification checklist and verify data in Excel Spreadsheet files verifying and ensuring accuracy, using strong attention to detail identifying erroneous information and data that needs to be corrected- Ensures information is accurately entered in Raiser’s Edge database, collect, file and accurately enter donor’s info in Raiser’s Edge and Cornerstone with proven accuracy and attention to detail- Updates, removes and input contact information, solicits and mails codes as well as donation information- Provides database maintenance including proper addresses, salutation formats and accepted Canada Post formatting. Labels, names, sorts and files electronic files, reformat and edit electronic documents - Executes in depth detail oriented data verification checklist, verify data in Excel Spreadsheet files ensuring accuracy and error free final work. Performs fast data entry ensuring that each checklist point is completed- Ensures that documents are filed appropriately using Windows Explorer, name files appropriately using common sense and logic to ensure files are located easily by staff- Uses computers (i.e. Intranet, Internet, databases, and electronic manuals) to research, retrieve and summarize information and accurately maintain filing systems- Assists organizing electronic and hard copy files as well as managing the Donor and Volunteer database- Downloads and saves electronic documents (PDF, Adobe, MS Office) from online application system- Utilizes solid Excel skills to filter, search, organize specific documents with proven accuracy and attention to detail and performed suggested changes accurately based on source and output documents

Toronto, On

- Approaches and greet visitors in a friendly and professional manner, inform staff when guests have arrived- Assists organizing electronic and hard copy files as well as managing the Donor and Volunteer database- Provides administrative and clerical support in the reception area while welcoming guests to the office and providing timely and accurate information to clients referring to the appropriate program areas - Takes messages and relays them to appropriate staff, check office mail and distributes to appropriate staff in a timely manner, uses friendly demeanor when assisting guests and staff- Maintains data base, transcribe voicemail phone messages accurately and forward to appropriate staff- Performs clerical tasks, including data entry, photocopying , scanning (donation cheques) and others- Responsible for running front desk during reception employees’ breaks and resolved customer concerns accurately to their satisfaction in a timely and efficient manner

Toronto, On

- Greeted and approached clients with a friendly and professional attitude making them feel welcomed to the agency at all times, ensured that health, safety standards and practices were maintained and followed - Performed effectively other clerical, administrative tasks, data entry as well as faxing and photocopying- Sorted, labelled, maintained filing and other records, helped to organize office materials as required- Effectively assisted with internal office moves such as phone, desks, computers and others, as required- Successfully attended to inbound calls in a fast, accurate, professional and courteous manner- Assisted the instructor teaching clients about Word, PowerPoint, Excel applications and creating e-mails- Worked with team of volunteers and staff, assisted with set up of informative flyers and resource materials in the resource centre when required

Lima, Peru

- Effectively performed data entry, scanning, utilized spreadsheets and graphics for simple evaluation to assist different administrative projects. Coordinated meeting rooms and special requirements for meetings- Sorted materials for filing, moved them to storage area, located and removed files requested in a timely manner with proven attention to detail and accuracy- Labeled, file and recovered documents, prepare files for removal and performed general clerical duties- Generated a master list of drawings and maintained physical and digital drawings available for the engineers and architects at all times, prepared transmittals indicating the contractors if the drawing system and technical documents were correct- Accurately collected and compiled data, conducted research, prepared reports and coordinated diverse office projects and handled multiple levels of advanced administrative duties with attention to detail- In charge of Submittals (technical, descriptive reports and calculation reports) reception and sealing - Check for the drawings and technical documents are with their correct revision number and if the codes are good and if firms are well.- Planned and executed events like communications meetings, new associates orientation and recruiting - Administered orientation for all new hires and supervised completion of required training - Provided Customer Service, billing preparation, bookings, update routes, arrival and departure of ships as well as monthly summaries, developed production tables, billing and sales management- Provided supervision of staff, market research, data collection and tabulation, inventory management, processing questionnaires, inventory controls, managed geographical layouts with statistical information- Experience of teamwork in imports, shipping paperwork to export goods in containers by air and sea- Experience working in contact with shipping, ship arrivals and departures, bill of lading

Lima, Peru

- Ensured and maintained high quality service standards required ensuring total customer satisfaction- Developed new strategies in order to market the business increasing the number of customers in 30%- Selected and trained new staff ensuring overall supervision and high performance of all employees- Provided information to customers pertaining to touristic information within Peru, products and services- Responsible for month-end reports, profit and loss statements, forecasting and budgeting- Monitored the quality of food from the kitchen and work with the Executive or Sous Chef to correct problems and maintain quality- Oversaw the guest experience and service provided, made contact with guests to ensure guest satisfaction and resolve guest complaints accurately to their satisfaction in a timely and efficient manner- Performed effective clerical, administrative tasks, including data entry as well as financial statements - Ensured health and safety standards and practices were maintained and followed at all times- Exercised excellent customer service skills in promoting services to existing and potential clients

Lima, Peru

- Greeted and approached customers with a friendly and professional attitude making them feel at home and welcomed to Peru and provided general information about touristic attractions in Lima and in Peru- Provided information on hotel facilities and services both in Spanish and English, registered guests and groups’ arrivals, assigned rooms, processed guests’ departures in an effective and timely manner- Successfully attended to a high volume of inbound calls, telephone inquiries from a diverse client group and registered customers over the phone in fast, accurate, professional and courteous manner- Calculated charges and receive payments, balance cash and completed balance sheets, cash reports as well as related forms- Arrange services required for guests with special needs, secured guests' valuables, processed wake-up calls, stored and retrieved luggage ensuring total client satisfaction- Investigated and resolved complaints and claims, exchanged foreign currency, processed guests' departures with proven accuracy and attention to detail- Identified individual customer needs and took appropriate actions to ensure customer satisfaction- Performed effective clerical, administrative tasks, including data entry as well as financial statements - Ensured health and safety standards and practices were maintained and followed at all times

Currently Attending: Community Support Fundamentals

Currently Attending: Counselling Fundamentals Certificate

Courses taken: - Introduction to Psychology - Assessment, Referrals and Community Resources - Counselling Interviewing Skills

Student Advising And Support Certificate

Courses: - Introduction to Student Advising and Support - Essential Skills for Student Service - Student Learning and Development.

Ms Office 2016 (Distance Education)

Word, Excel, PowerPoint, Outlook and Access

Instructing Adults Certificate

Courses: - Adult Learning Principles - Needs Assessment - Designing Training - Delivering Training - Evaluating Training - Managing.

Image Consulting Certificate

Courses: - Style - Image and Personal Development - Colour and Wardrobe - Etiquette and Human Relations - Effective Presentations.

Oslt Business – Entrepreneur/Sales & Marketing Certificate

Whmis Certificate For Workers

Worker Health And Safety Awareness Certificate

Enhanced Language Training (Elt) Certificate

Autocad 2D 2013 & Advanced Tools (Plotting & Dwf Tools) Certificate

Business Administration Diploma, Specialization In Commerce

Cpr And First Aid Level C + Aed Certificate, Valid Until April 2020

Food Handler Training Certificate, Valid Until August 2021