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Roy Mayer Email & Phone Number
Transformation and Change Project Manager
at
Enginuity
1 work email found
@iec.co.il
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Transformation and Change Project Manager
Location
Cambridge, England, United Kingdom
Who is Roy Mayer? Overview
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Quick answer
Roy Mayer is listed as Transformation and Change Project Manager at Enginuity, based in Cambridge, England, United Kingdom. AeroLeads shows a work email signal at iec.co.il and a matched LinkedIn profile for Roy Mayer.
Roy Mayer previously worked as Project Manager at Barak Business Engineering - ברק הנדסה עסקית and Project Manager at Iec - Israel Electric Corporation חברת החשמל לישראל בע"מ. Roy Mayer holds Master'S Degree, American History (United States) from Tel Aviv University.
Company email context
Email format at Enginuity
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{first}.{last}@iec.co.il
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Profile bio
About Roy Mayer
With six years of experience in project management across the tech, call centers, and service industries, I have developed a strong passion for bringing order to chaos and turning ambitious ideas into actionable plans. My journey has taken me through diverse sectors, from service to consulting firms, where I’ve honed my ability to lead cross-functional teams and deliver impactful projects that prioritize user experience and satisfaction while achieving business goals.As a Project Manager at Israel Electric Corporation (IEC), I have successfully overseen the delivery of over 20 projects, each with its unique challenges and opportunities. My focus on meticulous planning, clear communication, and proactive problem-solving has enabled me to consistently exceed client expectations and build strong, collaborative relationships with stakeholders. I specialize in creating and maintaining engaging user experiences that drive acquisition, activation, engagement, conversion, and retention.My success is driven by a people-centered approach, ensuring that users, teams, and stakeholders are always at the forefront of every project. By leveraging data and analytics, I continuously refine processes and guarantee on-time delivery, fostering a collaborative and high-performing work environment. I thrive on the challenge of enhancing and improving systems, always seeking innovative ways to drive user satisfaction and business success.Whether it’s coordinating with developers, negotiating with vendors, or guiding a team through a tight deadline, I am always ready to roll up my sleeves and ensure a project's success. My proven leadership and stakeholder management skills have been instrumental in delivering projects that exceed expectations and create lasting value.When I'm not steering projects to success, you can find me on the basketball court, experimenting with new recipes in the kitchen, or watching a movie. I’m eager to connect with other professionals who share a passion for project management, continuous improvement, or simply enjoy a good cup of coffee. Let’s connect!
Listed skills include Teaching, Leadership, Microsoft Powerpoint, Peer Mentoring, and 12 others.
Current workplace
Roy Mayer's current company
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7 roles
Roy Mayer work experience
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Project Manager
Project Manager
Led the final development and launch phases of a new Cisco Contact Center, a high-priority project overseen by the CEO. Managed end-of-development tasks, quality assurance, implementation, and launch, collaborating with all relevant divisions to ensure alignment with value propositions and business objectives.Implemented Tableau as a strategic analytics tool, creating dashboards and reports for KPI analysis that resulted in a 30-hour weekly reduction in manual reporting. This initiative addressed customer pain points in self-services and achieved a 94% customer satisfaction score with digitized services.Introduced two new service-support software solutions, enhancing employee capabilities to provide improved customer service and driving a 6% increase in customer satisfaction as measured by polls.Executed A/B testing on UX elements, resulting in an 11% increase in user engagement and optimizing user experience.Led the development, launch, and maintenance of two data dashboarding tools, empowering all management levels to make data-driven decisions and align with the company’s business objectives.Managed high-level relationships with stakeholders, contractors, C-level executives, and internal departments (including legal, IT, communications, and logistics), ensuring successful project delivery and achievement of business goals.Oversaw multiple IT systems such as Workforce Management (WFM) software for 600 employees, Contact Center management, call recording, and campaign messaging systems, focusing on user experience, functionality, and copywriting to ensure seamless operations and enhanced engagement.Simultaneously managed multiple suppliers including software development, consulting, and audio recording contractors, ensuring the delivery of high-impact customer experiences, superior product quality, and exceptional user engagement.
Jan 2019 - Jul 2023
Service Operations Manager
● Established ongoing communication channels with legal, logistics, and IT departments, fostering relationships that facilitated expedited resolution for urgent cases.● Spearheaded a 5-member operations team and broadened the scope of operations management. Conducted a strategic evaluation of three major service providers in Israel and formulated operational and service strategies for a workforce of over 600 representatives across six diverse locations, including in-house staff and contractors.● Achieved a 7% enhancement in service operations cost through the optimization of service hours, staffing, and professionalism, coupled with the integration of analytics into operational practices.● Introduced a KPI-centric system to assess performance and cultivate a data-driven culture, resulting in an average 9% enhancement in employee performance. ● Crafted a digital customer journey layout and roadmap as an integral component of the company's digital transformation initiative.● Pioneered a distinctive management approach, enhancing flexibility through strategic planning of staffing and operational scenarios tailored to diverse situations.
Nov 2017 - Dec 2018
Customer Service Team Lead
● Ensured the delivery of top-tier services to all customers by leading a high-performing team of 14 Customer Service Representatives. Cultivated a performance-driven and customer-centric culture to maximize the potential of the existing installed base.● Effectively coached, trained, and mentored the customer service team members, instilling professional knowledge and conduct that led to a 12% reduction in Average Handling Time (AHT) while upholding service levels.● Consistently upheld a First Call Resolution (FCR) rate of 90% for incoming calls within the team through a blend of comprehensive training, professional support, and diligent monitoring.● Facilitated team growth and aligned the career development of team members through relationship-building and the implementation of a strategic, person-centred framework.
Oct 2016 - Oct 2017
Customer Service Representative
Aug 2015 - Sep 2016
Sales Representative
Mar 2011 - Jul 2015
2 education records
Roy Mayer education
Master'S Degree, American History (United States)
Bachelor'S Degree, History
FAQ
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Quick answers generated from the profile data available on this page.
What company does Roy Mayer work for?
Roy Mayer works for Enginuity.
What is Roy Mayer's role at Enginuity?
Roy Mayer is listed as Transformation and Change Project Manager at Enginuity.
What is Roy Mayer's email address?
AeroLeads has found 1 work email signal at @iec.co.il for Roy Mayer at Enginuity.
Where is Roy Mayer based?
Roy Mayer is based in Cambridge, England, United Kingdom while working with Enginuity.
What companies has Roy Mayer worked for?
Roy Mayer has worked for Enginuity, Barak Business Engineering - ברק הנדסה עסקית, Iec - Israel Electric Corporation חברת החשמל לישראל בע"מ, and Mgs.
How can I contact Roy Mayer?
You can use AeroLeads to view verified contact signals for Roy Mayer at Enginuity, including work email, phone, and LinkedIn data when available.
What schools did Roy Mayer attend?
Roy Mayer holds Master'S Degree, American History (United States) from Tel Aviv University.
What skills is Roy Mayer known for?
Roy Mayer is listed with skills including Teaching, Leadership, Microsoft Powerpoint, Peer Mentoring, Microsoft Word, Data Analysis, Sap Is U, and Call Center Architecture.
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