Bpo Senior Consultant And Corporate Affairs Trusted Advisor
Rams Latam - Nearshore Business Consulting
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Roy A. Mena S. Email & Phone Number
BPO Senior Consultant and Corporate Affairs Trusted Advisor
at
RAMS Latam - Nearshore Business Consulting
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
RAMS Latam - Nearshore Business Consulting
Role
BPO Senior Consultant and Corporate Affairs Trusted Advisor
Location
San José Metropolitan Area, Costa Rica
Who is Roy A. Mena S.? Overview
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Quick answer
Roy A. Mena S. is listed as BPO Senior Consultant and Corporate Affairs Trusted Advisor at RAMS Latam - Nearshore Business Consulting, based in San José Metropolitan Area, Costa Rica. AeroLeads shows a matched LinkedIn profile for Roy A. Mena S..
Roy A. Mena S. previously worked as BPO Senior Consultant & Corporate Affairs Trusted Advisor at Rams Latam - Nearshore Business Consulting and Corporate Affairs Director at Sitel Group. Roy A. Mena S. holds Master'S Degree, Entrepreneurship And Innovation, Master In Innovation And Entrepreneurship from Obs Business School.
Profile bio
About Roy A. Mena S.
Roy has substantial experience in the BPO nearshoring industry. He possesses strong business and leadership skills in operations management, negotiation, business development, solutions designing, strategic planning, and corporate affairs. From roles related to press writing up to acting as the spokesperson of different organizations, Roy has developed robust experience in corporate communications. He has designed and executed sustainability strategies focusing on initiatives toward talent development, gender equity, social mobility, prosperity hubs, and private-public agreements. Roy was also President of Camscat (Corporate Services in high technology conformed by multinational companies) from late 2018 until April 2022. He was also a member of other boards of directors: ¨Consejo de Promoción de la Competitividad (CPC)¨, from 2013 to 2022; and Central Gate, a cluster that attracts BPO/ITO and digital marketing FDI opportunities for local and multinational companies.Operations Manager 2002-2012Experience includes Client relationships, contract negotiation, policies and procedures creation, financial planning, and real-time performance management for outbound/inbound operations related to technology (hardware/software), telecommunications, finances services, and consumer goods operations. Experience in managing technical support, customer services, telesales, marketing, prospecting, back-office services teams, and others. Focus on SOW compliance, performance management, retention, working environment, continuous improvement, long-term client satisfaction, and others.Also, previous jobs experience related to onsite engineer in the semiconductor industry overseeing programming, equipment spec-compliance, troubleshooting of large testing equipment, instructing field engineers and maintenance of applications, acceptance of specs, and building test cases.Global Brands managed: Intel, Microsoft, At&t, Accenture, P&G, Asurion, Metlife, Bank of America.Formal education and upskilling efforts include: Computer Sciences, University of Costa Rica.English as a second language, University of Costa RicaDigital marketing and commercial management, Universitas Business School, ArgentinaHigh impact communication, INCAE Business School, Costa RicaChange Management, Prosci/SYKES UniversityGreen belt Six Sigma, SYKES UniversityINTE/ISO26000:2010 Social Responsibility/Sustainability, INTECOCall Center Management Certified, (ICMI) International Customer Management Institute, USASemiconductor Testing, Schlumberger SABER Technology Institute, USA
Current workplace
Roy A. Mena S.'s current company
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Rams Latam - Nearshore Business Consulting
11 roles
Roy A. Mena S. work experience
A career timeline built from the work history available for this profile.
Bpo Senior Consultant & Corporate Affairs Trusted Advisor
Current
Rams Latam - Nearshore Business Consulting
May 2022 - Present
Corporate Affairs Director
Aug 2021 - Apr 2022
Nov 2018 - Apr 2022
Mar 2013 - Oct 2018
Corporate Affairs Country Director / Business Development
External relations and communication with Government entities, academy, chambers of commerce, business associations and media press. Strategy and support on business development. Public Private Partnership agreements, RSE/CSR strategies, branding positioning, local affairs negotiations and alike.1. Member of Camscat board of directors since 2013 and current board chairman (2019 - 2021). http://www.camscat.org2. Member of the board of directors since 2013 of the Council for the promotion of the competitiveness, think-tank and thinking center for long term initiatives that will increase competitiveness and country value proposition. Facebook: Consejo de Promoción de la Competitividad de Costa Rica.3. Member of Central Gate and vicepresident of the board of directors. Costa Rica High Tech Services Association, sponsored by Procomer. http://centralgatecr.com/4. Former chairman of Factor F+M(2015-16), an Amcham forum for gender equity5. Co-chairman of diverse working committees related to education, employment, contact centers, women conditions, and others.
Jul 2015 - Apr 2022
Corporate Affairs Manager
Social Responsibility, press writer, spokesperson, corporate communications, local stakeholders management
Jan 2013 - Jul 2014
Corporate Affairs Manager / Business Development
In charge of external relations and communication with Government entities, Academy, Chambers, business associations and media press. Strategy and support on business development. Public Private Partnership agreements, negotiations and alike.
Feb 2013 - 2014
Sr Manager Operations
Related tasks and experience include Client relationship, contract negotiation, policies and procedures creation, financial planning, real time management for outbound/inbound operations related to technology (hardware/software), telecommunications, finances services, consumer goods operations, managing teams of technical support, customer services, telesales, marketing, prospecting, back office services, and others. Focus on performance compliance, retention, working environment conditions, six sigma projects, long term client relationship and others.Also previous jobs experience related to onsite engineer on the semiconductor industry overseeing programming, equipment spec compliance, troubleshooting of large testing equipment, instructing of field engineers and maintenance of applications, acceptance of specs and building test cases.Brands managed: Microsoft, At&t, P&G, Asurion, Metlife, Bank of America
Mar 2002 - Dec 2012
Field Softw Engineer And Product Specialist @ Intel
Feb 1998 - Feb 2002
Supervisor / Team Lead / Tech Support
Jan 1996 - Feb 1999
8 education records
Roy A. Mena S. education
Master'S Degree, Entrepreneurship And Innovation, Master In Innovation And Entrepreneurship
Semiconductor Manufacturing Technology
Schlumberger Saber Institute
Ciencias De La Computación E Informática
Modern Languages
Diploma Of Education, Digital Marketing And Commercial Management
Communication For High Executives
Corporate Social Responsibility (Inte/Iso26000:2010 )
Technical Standards Institute Of Costa Rica (Inteco)
Technician, Call Center Management
(Icmi) International Customer Management Institute
FAQ
Frequently asked questions about Roy A. Mena S.
Quick answers generated from the profile data available on this page.
What company does Roy A. Mena S. work for?
Roy A. Mena S. works for RAMS Latam - Nearshore Business Consulting.
What is Roy A. Mena S.'s role at RAMS Latam - Nearshore Business Consulting?
Roy A. Mena S. is listed as BPO Senior Consultant and Corporate Affairs Trusted Advisor at RAMS Latam - Nearshore Business Consulting.
Where is Roy A. Mena S. based?
Roy A. Mena S. is based in San José Metropolitan Area, Costa Rica while working with RAMS Latam - Nearshore Business Consulting.
What companies has Roy A. Mena S. worked for?
Roy A. Mena S. has worked for Rams Latam - Nearshore Business Consulting, Sitel Group, Cámara De Servicios Corporativos De Alta Tecnología -Camscat-, Sykes Enterprises, Inc., and Sykes.
How can I contact Roy A. Mena S.?
You can use AeroLeads to view verified contact signals for Roy A. Mena S. at RAMS Latam - Nearshore Business Consulting, including work email, phone, and LinkedIn data when available.
What schools did Roy A. Mena S. attend?
Roy A. Mena S. holds Master'S Degree, Entrepreneurship And Innovation, Master In Innovation And Entrepreneurship from Obs Business School.
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