Roynald Iv Dimaano Email and Phone Number

- Manage day-to-day planning and operations of your team;- Make sure that each of your Teammates delivers on his/her Service Level - --- Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);- Organize and handle the team and make sure everyone adheres to their schedules;- Train and help in the development of your team by conducting team huddles and coaching sessions;- Evaluate strengths and weaknesses of your Teammates;- Offer solutions for your team’s growth and development;- Create reports of your team’s performance and document feedback from your client;- Manage issues that might arise, including HR-related ones;- Think of solutions creatively; and- Act as the liaison between the management and your team.🏅🏅🏅Q4 2021 - Global Top Team Leader🏅🏅🏅Q4 2022 - Global Top Team Leader🏆🏆🏆January 2023 - Top Team Leader🏆🏆🏆February 2023 - Top Team Leader🏆🏆🏆March 2023 - Top Team Leader🏆🏆🏆April 2023 - Top Team Leader🏆🏆🏆May 2023 - Top Team Leader🏆🏆🏆June 2023 - Top Team Leader⭐⭐⭐Core Value Awardee - Be Ridiculous⭐⭐⭐Core Value Awardee - Continuous Self Improvement 2022⭐⭐⭐ Core Value Awardee - Continuous Self Improvement 2023🤝🤝🤝Yakap Club Team Captain - A group of passionate Atlanteans that aims to help uplift those who are deprived of specific services and rights that involve education, elderly care, health, environment and social welfare

-Providing knowledge, resources and information to support agents-Address teammates' concerns accurately and timely-Provide coaching and immediate feedback to teammates-Create Day End Report to ensure alignment with the supervisors

-receive inbound and/or place outbound calls-provide accurate and timely responses for inquiries coming through email and live chat support channels-filter content from the client's website-perform data and research functions-provide support through known basic troubleshooting techniques-manage and resolve customer complaints-identify and escalate priority issues-route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures-always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client-meet and exceed client mandated KPI's (Key Performance Indicators)-ensure consistent performance based on a continuous improvement mode-ensure that all login and Passwords (both Internal & External) are kept confidential-participate in all Internal and External mandated trainings and/or seminars-maintain knowledge of functional area and company policies and procedures-provide feedback to management concerning possible problems or areas of improvement-perform other duties as assigned by management

-lead recruitment department's overall processes-manage online recruitment sites and HR management system software and Email accounts-secure reports and provide sound advice on developing new recruitment strategies-coordinate with the Marketing, Training and Operation Departments about sourcing and recruitment processes to meet hiring demands-implement screening processes to all applications received from different sourcing platforms including phone screening, conducting background checks (if necessary) and facilitating completion of initial requirements and equipment via email and follow-up phone calls to ensure smooth transition from applicant status to trainee-facilitate on-site and off-site screening for applicants including face to face interview and conducting of initial tests-conduct exit interviews and gather employee performance feedback to further improve recruitment strategies as fit to the company's standard of qualifications-coordinate and maintain positive relationship with various recruitment agencies and offices including PESO and colleges/universities alumni and placement for career fairs-support recruitment officers after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration -ensure recruitment officers understand and comply with all recruitment objectives, performance standards, and policies

-Support agents and ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration-Ensuring agents understand and comply with all call center objectives, performance standards, and policies-Answering agent questions regarding best practices or difficult calls-Preparing reports and analyzing data to assist management-Working with other supervisors and management team members-Keep management informed on issues and problems-Send daily, weekly and monthly reports via email to the Client

-outbound call for surveys, lead generation, event invitation and/or sales-inbound call to resolve customer queries or close lead/sales-data entry to update customer relationship management (CRM) softwarerespond to emails-create reports using Microsoft Office and Google Drive-meet service level agreements set forth