As a member of the Shell ID Services & Operations Management (SOM) function, I collaborate within a cross-functional team of developers, infrastructure operators, and IT staff, engaging in a range of agile BizDevSecOps activities. My focus is on enhancing the reliability and efficiency of products through automation, support, and continuous improvement.

Played a pivotal role in the Veeva CRM implementation for a leading pharmaceutical company with a global presence in over 100 countries.- Created and managed various Salesforce configurations, including Security Settings, Approval Processes, Workflow Rules, Group/Sharing Management, and user access management.- Customized Salesforce applications using Apex, Visualforce, Triggers, Batch processes, and Scheduled Apex to meet business requirements.- Conducted thorough debugging of custom code, including Apex Classes, Visualforce pages, and Apex Triggers, ensuring high-quality deliverables.- Managed Salesforce release activities, utilizing metadata migration deployment tools such as Change Sets and ANT Migration Tool for seamless deployments.- Worked with version control systems (VCS) and Continuous Integration/Continuous Deployment (CI/CD) tools including GitLab, Jenkins, Azure DevOps, and SourceTree to streamline development processes.

System Associate – Level 1 Shift Operations- Worked in a 24/7 shift pattern to monitor server alerts using various console-based alert tools (Network System Manager, Unicenter, HPSIM).- Conducted basic first-line fault diagnosis and resolution, ensuring minimal downtime for high-profile UK secure clients.- Managed batch input and processing for clients utilizing mainframe-based systems, demonstrating an understanding of both legacy and modern technologies.Senior Software Engineer – Level 1.5 Wintel Team- Provided Level 1.5 Wintel Server Support, ensuring the reliability and availability of client backup and scheduling/automation infrastructure, services, and applications.- Responsible for day-to-day management of Wintel servers, including proactive maintenance, hardware and OS break-fix, patching, and antivirus updates.- Led disaster recovery and business continuity testing, enhancing the organization’s resilience against potential disruptions.- Implemented service improvements that increased operational efficiency and reduced incident response times.