At Zien Group, we acquire, reposition, and operate hotels and hospitality businesses, using an owner-operator model. With decades of proven industry expertise, acumen, and creativity we are driven by the potential of exceeding expectations to ensure our businesses reach their full promise. Zien Group currently has a portfolio of 12 hotels under the Eden Hotels brand.

Pre-opening of the 61 room boutique hotel. Implementing and setting up a new Property Management System. Responsible for the daily operations, revenue, sales and financial targets.

Assisting the General Manager with the daily operations of the hotel. Managing and mentoring the Management Team including Front Office, Food & Beverage outlets, Housekeeping and Technical Department of the hotel with 391 rooms. During my time at Eden Hotel Amsterdam I have managed and assisted in several projects including a major renovation of hotel rooms and all public areas.

The CAK Groep consists of multiple financial and insurance brands such as Promovendum, Besured, National Academic and Academia Hypotheken. In this role as a Customer Experience Manager I was responsible for the overall customer satisfaction, part of the management team and reporting to the CEO of the group. Some of the responsibilities included:• Developing customer service strategies by partnering with stakeholders throughout the organization; • Overseeing complaint management within the group;• Proposing improvements by studying and evaluating processes;• Promoting and analyzing the survey program to track customer sentiment at key touchpoints;• Representing the voice of the customer by weighing customer needs and perspective at key decision making during management meetings.

As a Front Office Manager I reported directly to the General Manager and managed a team of 12+ team members at the 2 hotel properties. Responsible for the Front Office and Guest Services of the hotel, key responsibilities included:• Mentoring and training the team, ensuring all company guidelines are met on a daily basis; • Responsible for guest registration, information, special requests, reservations and resolving complaints;• Driving the team to generate additional revenue by cross-selling;• Monitoring daily administration and reporting.In this role I was part of the Management Team and acted as the Assistant of the General Manager contributing to the daily operations, budget and CAPEX planning.

In this role I was the overall team leader of the Guest Services operation and Guest Services functions on the ship. Maintaining high visibility in the public areas of the ship and effectively working across departmental boundaries. Reporting to the Hotel General Manager and responsible for:• Managing, guiding and mentoring a team of 20+ international team members;• Providing premium service by maintaining guest satisfaction onboard the vessel;• Managing compensation guidelines and promote services to generate revenue;• Overseeing Guest Services daily operations onboard ships with 2000+ guests;• Complying with procedures of the company and authorities including health & safety, passport & visa requirements and general emergency procedures.