• Audited day-to-day call transactions to ensure quality standards are met• Real-time reporting and documentation of potential complaints• Ensured that agents comply with the company's policies and procedures• Participated in team meetings to discuss call trends

• Conducted phone calls to our client’s list of cold and warm leads in order to close them as customers• Reached out to potential customers to produce real opportunities by asking qualifying questions• Understood the products inside and out and articulate our value proposition clearly• Based on qualification, got an agreement from the customer to speak to a Sales Representative• Worked closely with sales teams to schedule qualified leads in accordance with approved sales… Show more • Conducted phone calls to our client’s list of cold and warm leads in order to close them as customers• Reached out to potential customers to produce real opportunities by asking qualifying questions• Understood the products inside and out and articulate our value proposition clearly• Based on qualification, got an agreement from the customer to speak to a Sales Representative• Worked closely with sales teams to schedule qualified leads in accordance with approved sales management guidelines Show less

Your travel nursing adventure begins with us. Matching talented healthcare travelers like you with high-paying jobs at the best facilities across all 50 states, Cynet is ranked one of the fastest growing companies and awarded one of the best places to work.Find out more about us at http://www.cynethealth.comExplore a career with us at https://cynethealth.jobsLike, Subscribe to our FACEBOOK feed at https://www.facebook.com/cynethealthFollow us here on LINKEDIN for… Show more Your travel nursing adventure begins with us. Matching talented healthcare travelers like you with high-paying jobs at the best facilities across all 50 states, Cynet is ranked one of the fastest growing companies and awarded one of the best places to work.Find out more about us at http://www.cynethealth.comExplore a career with us at https://cynethealth.jobsLike, Subscribe to our FACEBOOK feed at https://www.facebook.com/cynethealthFollow us here on LINKEDIN for updates, events and job openings https://www.linkedin.com/company/cynet-health/Evergreen Clinical and Allied Positions we recruit for:Travel RNs (All Specialties), LPN/LVN, CNA, RMA, Case Managers, Nurse Practitioner, Physicians’ Assistants, Radiology Techs, MRI Techs, CT Techs, Mammography Techs, Cardiovascular Techs, Respiratory Therapists, Surgical Techs, Pharmacists, Pharmacy Techs, Physical Therapists, Occupational Therapists, SLP, Coder(Inpatient/outpatient), Director of Nursing, Nurse Supervisor and so many moreIf you would like to be considered for a job opening please send me an email with an updated resume at apply@cynethealth.com or visit our open jobs @ https://cynethealth.jobs or apply online here https://cynethealth.com/apply Show less

• Ensured accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation.• Reviewed and entered required metadata using a software application within the standard time-frame.• Inspected documents for legitimacy, ensuring any/all questionable documents are reviewed by department management.• Performed a thorough review of submitted application, ensures… Show more • Ensured accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation.• Reviewed and entered required metadata using a software application within the standard time-frame.• Inspected documents for legitimacy, ensuring any/all questionable documents are reviewed by department management.• Performed a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program. Show less

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Set up interviews between candidates and hiring managers.• Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Made recommendations… Show more • Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Set up interviews between candidates and hiring managers.• Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less

• Managed a team of 17-18 agents and help them hone their skills to deliver a great customer experience.• Coached agents and helped them understand the significant role of KPI on each interaction with their customers.• Managed team’s performance in a daily, weekly and monthly basis.• Created a report for the team’s performance, analyzed the KPI and established the best action plan to execute on managing the scorecard.

• Was responsible for scrubbing detractor calls and identifying the root cause of the CSAT result.• Supported different teams at a given time, answering inquiries about the account’s processes and taking escalation calls.• Engaged on a weekly chat and call calibration with the operations manager to ensure quality and identify the opportunities from the chat/call transaction.

• Was responsible in helping customers to perform advance troubleshooting with their phones.• Assisted customer service department on technical issues on either network or equipment of our customers.• Processed phone orders and responsible on answering inquiries of the tracking details and order status.

• Inbound setting for US telco account.• Was responsible in helping customers to perform basic troubleshooting with their phones.• Assisted customers with their payment, billing and product related inquiries.

• Was responsible in replenishing the products in the designated selling area.• Assisted customers in searching for a great and quality product that they wanted to purchase.• Delivered outstanding customer experience by being knowledgeable about the products within and outside the designated department.

• Was responsible in replenishing products in the selling area.• Conducted daily, weekly and monthly inventory of the assigned products.• Was responsible in making sure that bad orders are documented and requested to be sent back to the vendor.