Roy L. Email & Phone Number

Developed new business clients and engage with business customers. Introduced and designed the using scenario in customer's industry. Negotiated customers from different industries and provided world-class business service. Managed CRM system and remained customer relationship. Organized workshop relating to business development.

Engaged with customers in person and presented Apple's products with customers. Responsible for the all customer journey, including probe needs, products presentation, set-up and customer satisfaction review. Also participated team project, including diversity community building, products user experience test. Public speech is also a kind of main responsibility.

As a team leader, responsible for the team operation including SOP design, team members performance review and new hires recruitment. Designed the marketing events to attract more customers and increase the renewal rates to boost team's performance.

Master Of Science - Ms, Accounting, Merit

Activities and Societies: Participated UBC Global Business Competition, and awarded second position out of nine teams in Round 1.

Coursera Certificate, Sql Database, 90

Researched SQL codes and the basic concept of data science. Mastered the common codes of running SQL.

Bachelor'S Degree, English Literature, 3.8

Activities and Societies: Joined campus radio station and positioned as Team Leader, also awarded "excellent student journalist"..

Academic Exchange Programme, International Relations, A+

Researched AI application in international relations areas and presented the final findings as speaker. Awarded "Best Speaker“ in this.