Sayanta Roy Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Played a pivotal role in the inception of "Products for Good," leading concept development, competitive analysis, and crafting a compelling product vision with prioritised MVP features to address the challenge of.
• Conducted in UX Research including User Interviews, Usability Testing, Wireframing, Concept and Prototype testing.

Toronto, Ontario, Canada

• Established KPIs and OKRs with Hubspot and Clickup tools, resulting in a 27% increase in data accuracy.
• Created a strategic roadmap for launching a Customer Advisory Board, aiming to increase customer satisfaction by ~12%.
• Analysed internal cost segments and developed a cost-saving strategy with a potential 7% fiscal efficiency gain.

Bengaluru, Karnataka, India

• Promoted to lead a team of 4 to launch a new Premium offering, Swiggy Gourmet, boosting retention by 12% and adding $7M CDN in annual revenue while driving product strategies and defining success metrics.
• Reduced the company's cost per order by 23% through automation in the customer interaction cycle with AI chatbots and Human in the Loop methodology, resulting in a 2-point NPS increase and ~$1M CDN in monthly savings.
• Implemented Gig Workforce to increase overall platform utilisation of agents by 14%, savings of ~CAD275K monthly revenue
• Conducted research to identify customer needs and market gaps and collaborated with the product team to build a data-driven strategy and a Vernacular communication product roadmap, increasing resolution by 14% and CSAT.
• Launched Peaks and Pits Program for service recovery use cases, helping in improving the overall brand perception across various Social Media platforms
• Awarded the "Made a Difference Award" in Mar'21 for orchestrating a remote Business Continuation Plan for 2K customer executives during COVID-19 and earned the "Best Team Award" in Dec'21 for the launch of the Premium.

Bengaluru, Karnataka, India

• Integrated Intelligent Agent Routing, Load Balancer, Next Best Action, and Intelligent Response into the consumer engagement strategy roadmap, achieving a 19% increase in CSAT and ~$500k CDN in monthly savings.
• Led an upselling program for the new grocery service, resulting in 100,000 quarterly new users and a 45% CAC reduction.
• Led the Automation process flows to reduce Social Media response times by half; increased CSAT% by 3% through collaboration with a 3rd party vendor and reduced escalations by ~24%

Bengaluru, Karnataka, India

• As a Product Owner, oversaw end-to-end project plans while collaborating with engineering and business stakeholders to launch Rebate.AI, a SaaS product for ~700 distributors and ~250 suppliers, leading $2.8M CDN annual.
• Designed a price analytics model, achieving a 13% improvement in vendor buying prices and enhancing profitability.
• Received the “Catalyst Award” in Mar’18 for leading the productization of the rebate analytics platform and the “Superstar Award” in Mar’19 for the substantial success of Rebate.AI.

Bengaluru, Karnataka, India

• Developed a forecasting and categorization model for an American retail company, reducing holding costs by $4.2M CDN.
• Advised on creating a product for all stakeholders in the platform basis findings of missed opportunity in revenue due to lack of visibility

Bengaluru, Karnataka, India

• Ran an agile workflow to initiate K-Means clustering implementation to improve test coverage by 11%.
• Managed product documentation via JIRA and strategically designed user stories by analysing business requirements.
• Strategically designed user stories by analysing business requirement documents for a Fortune 500 automotive company.

Master Of Business Administration - Mba, 7.32/9.00

Activities and Societies: Vice President of Schulich Advanced Strategy Club • Led a team of 12 board members to develop new learning.

Bachelor Of Engineering - Be, Electronics, 7.44/10.0

Education record