Managed and oversee the operations of HR via HRIS – IFS System enabling Employee Self Service (ESS), dashboard, management reports and project management for multi-project cost tracking. Oversee and administer all foreign workers and expatriate management matters for the whole group. Manage the payroll management team in ensuring timely payment of salary. Ensure time & attendance management, disciplinary tracking, onboarding emails, feeds and notification works. Ensure Training & Development activities are executed within the planned time frame, advice/guide on all disciplinary issues encountered, administer the yearly appraisal process, review all JDs, employee handbook, forms, and policies are updated according to practice and in compliance with latest ISO and law. Have led and influenced group HR personnel to strive for work excellence and follow through effective implementation of HR products/processes in branch and at all level across the organization.Achievements/Key Results:• Initiated revision of outdated employee handbook and developed 3 new HR policies and procedures. • Reduced financial loss by 5% through the development and implementation of risk management practices.• Reduced vendor costs by 3~5% by negotiating fees, insurance policies and initiated the Third Party Administration (TPA) scheme.• Designed and implemented secure HR document printing services, storage, and retrieval of P-files.• Consolidated and streamlined HR process administered by IT/ERP department for better security control by merging forms during onboarding of new employees, exit and those with consequent management/discipline matters. • Worked with the ERP team to manage Time Management System (facial recognition) to upload attendance to HR Payroll System with a seamless interface. Reduced 10 ~15 % of the time taken by the Payroll team and eliminated manual administration and calculation which resulted in better control and tracking of employees at HQ and branch level.

Managed the day-to-day operations of the HR Service Centre (HRSC), supervising 8+ direct and indirect reports in the areas of Training & Development, Expat Management, Recruitment and HR Operations/Administrative tasks. Recognized and implemented continuous improvement plan of current work practices, policies, and processes. Worked closely with various stakeholders in HR and Service Lines Operations as well as external parties to ensure consistent services are delivered from HRSC. Promoted good decision-making skills and practiced empowerment amongst staff. Ensured all KPIs and targets were met.Achievements/Key Results:• Provided HR Strategic and Operational Support and aligned with Business Strategy to a team of approximately 950 employees.• Developed and amended HR processes and revamped forms from manual to electronic format to ensure compliance and consistency throughout the company.• Analyzed trends and metrics to develop solutions and programs aimed at creating a sustainable company culture; facilitated several "Meet at Coffee Session", developed mentoring opportunities, organized town halls and implemented team-building events to improve engagement and morale.• Effectively managed multiple resource actions thus, reducing headcount to 3-5% per year.• Prepared staff for future career growth through coaching and development planning and techniques.• Eliminated waste and streamlined paper-based processes and forms by converting to electronic versions.• Significantly reduced operational costs by 10 - 15 % through development and implementation of Lean Process efficiency improvements.• Reduced financial loss by 10% through the development and implementation of risk management practices.• Reduced vendor costs by 5% by negotiating fees and the development and implementation of vendor performance management monitoring tools.• Initiated revision of outdated employee handbook and developed 5 new HR policies and procedures.

Ensured fulfillment of Service Level Agreement (SLA) and KPI. Ensured incidents, change, and problem management was resolved within SLA and provided RCA when necessary. Implemented service improvement plans and executed cost improvement plan (CIP). Set clear objectives using SMART goals approach and constantly regulated and measured them. Drove Project Management initiatives with Technical Project Leads (TPLs) and Transition To Support (TTS). Ensured successful onboarding with Green quality gate endorsement. Made accountable for monthly dashboards, summarized team activities, and monthly KPIs for reporting purpose to relevant stakeholders. Participated in the preparation of the budget and kept financial targets healthy by driving cost savings initiatives through automation, classic and factorization efficiency to maintain cost performance.Achievements/Key Results:• Administered employee certification - 72 IT professionals completed certification and, exceeded training goal by 35%.• Managed Livelink & SharePoint (SP) sites during the process of migration.• Trained new employees while providing timely administrative support for up to 60 personnel-adhering to tight project deadlines and migration priorities.• Created processes to reduce downtime and increase the reliability of systems using automated technology.• Worked with OpenText vendor, Microsoft, and Oracle on stringent contract adhering with SHELL's requirement in reducing support to only Prime level with a cost reduction of 65% contract value.• Maintained a team of Functional support, 2nd & 3rd level support, with a very low attrition rate by constantly coaching and discussing career growth. • Developed a plan to split up the team to take on new business as part of the divestiture of support services. This increased revenue by 35% and was labeled "cash cow" that brought a steady flow of income to the unit.• Generated new business from past unconverted leads.

Worked closely with Business leads and Head of Units to ensure HR related matters were handled efficiently. Provided advice in the key areas of HR Operations, Compensation & Benefits, Recruitment, and Employee movement. Worked closely with line managers in getting the right resources in place starting from sourcing, salary negotiation, provision for contracts, etc. Managed employee relations, engagement, executed annual HR agendas e.g. bonus, increment, performance management, and employee engagement survey (to detect pulse). Provided coaching and supported business units on all HR-related decisions. Understand people issues and made appropriate recommendations/decisions in a timely manner. Handled expat management to ensure overseas recruits are on-boarded in a timely manner to ensure operations stability. Achievements/Key Results:• Coached managers through performance reviews, terminations, reorganizations, and reductions in force.• Led classroom and online training classes for new managers and conducted new leader assimilation sessions.• Partnered with recruiters and managers to identify, interview, and select qualified candidates aligned to business needs.• Led integration efforts for 200 acquired employees; created job alignment and salary architecture for the organization.• Facilitated talent review and calibration sessions with business leaders to improve organizational effectiveness.• Advised on the compensation matrix to ensure top talents were retained and rewarded within the pay for performance structure.• Accountable for workforce planning; developed pipeline of talent to improve utilization of intellectual capital.• Drove organizational development to support business growth in Malaysia (growing from 450 to 800 employees over three years).• Merged three existing benefit plans into one corporate flexible benefits plan with RM328,000 in annual savings while enhancing benefits to all employees in the unit that I managed.

Strengthened the cooperation between all participated partners for the SAP services like GDU OSS, IAS & DB for a seamless service with good communication, collaboration and integration of the SAP delivery Malaysia. Ensured service quality is sustained with adequate resource planning for 24X7 operations. Ensured the fulfillment of Service Level Agreement (SLA) and KPIs with proper planning of resources to run the operations. Ensured the interfaces and relationships with other T-Systems and cross bundle support groups e.g. the Helpdesk, Network Operations, Service Management, and Customer Segments were clearly established by providing guidance to team members on technical and administrative processes involved. Analyzed the team performance through agreed Performance targets. Ensured the performance and quality of service delivered to customers met the requirements on agreed service levels. When required, co-ordinated the investigation and resolution of service failures including Customer complaints.Achievements/Key Results:• Mentored and guided employees to ensure all were trained in product knowledge and capable of performing assigned duties.• Actively practice and support company operating policies and procedures.• Developed and implemented plans to prevent areas of inefficiency.• Coaching and development of the staff.• Developed and implemented strategies to maximize service levels assurance (SLA) while achieving production variance by 12% every month with a control value of RM200,000.• Demonstrated knowledge of the company's mission, purpose, goals, and the ability to help employees successfully achieve them.

Managed and coordinated the implementation of IT and Networking projects. Conducted project progress reviews with IS/IT Team in Germany. Prepared reports and Statistics on project performance. Implemented policies, guidelines, and procedures for IT and IS functions. Managed SAP-tools and the implementation of SAP System in Malaysia. Supported LAN & WAN, Wireless, VPN and CRM application. Made decision on IS & IT equipment’s on the production floor. Managed information on Performance and Capacity Management for the servers in Malaysia and other locations e.g. India, Hong Kong, and China. Proposed cost for performance optimization and updates as and when required to run business IT and production IT. Worked closely with vendors from Germany to upkeep the smooth operations of IS/IT including backups, virus updates, security protection from time to time. Achievements/Key Results:• Directed the relocation of the data center from managed service provider to a facility in Malaysia, along with a technology refresh, resulting in 60% (RM365K/year) cost savings.• Relocated Production IT and Infrastructure with only 90 days’ notice period. The highly successful relocation resulted in only 16 hours of downtime to the organization and no impact to customers across 4 regions.• Managed server consolidation including HP blade server deployment in conjunction with Citrix, SAP, CRM, Exchange and VMware implementation, achieving 20% annual savings.• Received from Germany the "Production IT Award" in recognition of the rapid expansion of IT systems.• Designed and implemented security protocols for user management and terminated employees.• Created and maintained a budget tracking system to assist with the tracking of available funds.• Efficiently managed facilities, equipment and financial resources valued at RM3.0 Million.• Cut software and hardware expenses by RM45,000 annually and boosted uptime to 98.8% by promoting the use of Linux and other Open Source software.

Managed and coordinated the implementation of IT and Networking projects. Planned and scheduled projects to ensure projects were implemented in time. Supervised IS team to manage and maintain effective software development, procurement and support process. Prepared reports and Statistics on project performance. Implemented policies and procedures. Managed ERP/MRP and HRMS implementation and responsible for its security and System administration. Set procedures and Change Request Process. Supervised, administered and coordinated IS/IT Dept. team, Project & Network Management. Made decisions and approved purchasing of HW/SW.