Lead Data Scientist
Current- I lead initiatives through discovery, scoping, and delivery working closely with senior leadership and business partners, actively seeking new opportunities to utilize cutting-edge AI/ML technologies for efficiency gains and improved user experience.- Built NLP models to extract key user-centric insights about targeted product groups and service journeys.(Technologies: aspect extraction, topic modeling, sentiment analysis, and clustering)- Built an attribution model to quantify performance drivers for 40+ customer journeys; Built a complimentary model to predict user satisfaction over time(Technologies: regression and classification modeling, time series forecasting, explainable AI tools)- I coach individuals on technical and business competencies, lead various learning initiatives for existing and aspiring data scientists, and support data science recruiting.