Royston Miranda Email and Phone Number
18 years relevant experience with hospitality industry Deep knowledge of the principles and practices Ability to perform company needs, assessment, meeting quality standards for services and evaluation of customer satisfaction. Strong communication and listening skills. Remarkable ability to analyze facts and exercise sound judgment in decision making. Strong ability to develop a good team and to have a single goal. Implementing innovative methods to maximize the performance of the organization. Cost Management, Budgeting, Experience in setting up new properties.
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Facility Management Operation HeadRamcons Engineers & Builders Mar 2017 - PresentAdyar, ChennaiHandling Facility Management which includes, General Maintenance, Security,Horticulture, etc., -
Facility Management HeadMaple Gardens Mar 2017 - PresentChennai -
Operation ManagerPerfect Haven Luxury Rooms & Residences Pvt. Ltd.(Apart Hotels) Jul 2008 - Mar 2017Chennai Area, IndiaPerfect Haven Serviced Apartments in Chennai comprises individual apartments housed in an upscale, multi-storeyed, residential building, with 24-hour security. Perfect Haven Serviced Apartments is one of the first Apart Hotels in Chennai incorporated in 2006.Job Description - Managing all aspects of Facility Management with related to technical &administration. Sole responsible for operation & maintenance of mechanical / electricalequipment, power supply, air-conditioning… Show more Perfect Haven Serviced Apartments in Chennai comprises individual apartments housed in an upscale, multi-storeyed, residential building, with 24-hour security. Perfect Haven Serviced Apartments is one of the first Apart Hotels in Chennai incorporated in 2006.Job Description - Managing all aspects of Facility Management with related to technical &administration. Sole responsible for operation & maintenance of mechanical / electricalequipment, power supply, air-conditioning, water supply, fire fightingsystems, general building maintenance, space management,housekeeping services, pantry / vending / food services, horticulture,pest control, mail room, conference infrastructure & front office . Checking various vendor invoices and approving the same for thepayment. Training the new and old staff as per the company’s standard operatingprocedure. Checking staff grooming & staff evaluation every quarter. Monitoring petty cash movements, invoices raised & payments for theraised invoices. Regular stock taking and making order if necessary. Giving innovative ideas and suggestion in the Management meetings. Maintaining proper ledger, journal and sales invoice summary on dailybasis. Maintain the relationship with the existing clients. Conducting interviews and recruiting right candidates. Show less
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Store ManagerReliance Fresh - India Jan 2008 - Jul 2008Chennai Area, IndiaI worked in Reliance group as a Store manager, though it was new field it was quite interesting and challenging, honestly speaking that is the place where I improved my sales skill and educating the customers and making they to by the right product for their use. My main role is to enhance the sales with parallel to reduction of shrinkage & dump, allotting duty schedule to staff members & training the,handling petty cash,addressing to the maintenance issues & upkeep of the store in… Show more I worked in Reliance group as a Store manager, though it was new field it was quite interesting and challenging, honestly speaking that is the place where I improved my sales skill and educating the customers and making they to by the right product for their use. My main role is to enhance the sales with parallel to reduction of shrinkage & dump, allotting duty schedule to staff members & training the,handling petty cash,addressing to the maintenance issues & upkeep of the store in terms of cleanliness. Show less -
Customer Service ExecutiveHsbc Feb 2007 - Nov 2007Vishakhapatnam Area, IndiaHSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.Job Description - Provides service information by answering customer queries, offering assistance, providing resolutions related to BankingEnsures best customer service and maintains at most professionalism while addressing the concernsStrives to improve call quality and follows escalation… Show more HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.Job Description - Provides service information by answering customer queries, offering assistance, providing resolutions related to BankingEnsures best customer service and maintains at most professionalism while addressing the concernsStrives to improve call quality and follows escalation matrix Role also includes obtaining and verifying Customer informationTimely maintenance of reports and follows right escalation matrixTakes responsibility in identifying issues Show less -
Restaurant ManagerSpice Hut Indian Speciality Restaurant Feb 2005 - Dec 2006California, U.S.AEnsuring smooth operation on daily basis, monitoring sales at a regular interval and taking necessary action discussing with the management. Coordinating with the Chef and preparing new menus for party orders and special occasions. Training & orientation for new joiners. Attending to guest complaints and taking measure to prevent that happening again.
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Garde MangerCarnival Cruise Line Oct 1998 - Oct 2004Miami, FloridaI really enjoyed working at carnival for 7yrs,, I got a chance to visit beautiful places & countries. I worked with Carinval Cruise Lines as a Garde Manger my role it to prepare cold appetisers,salads & soups. Working with carnival made me to learn & experience lot of things at the same time it thought me how to be organised to serve such a huge group of 2500 - 3000 guests. -
Operation TraineeTrident Hotels Feb 1995 - Sep 1995Chennai Area, IndiaSuccessfully completed six months industrial training with Trident Oberois Chennai, in all major departments like Front office, F&B Service, House Keeping & Kitchen.
Royston Miranda Skills
Royston Miranda Education Details
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Empee Institute Of Hotel ManagementHotel/Motel Administration/Management -
Nghss- ChennaiIi
Frequently Asked Questions about Royston Miranda
What company does Royston Miranda work for?
Royston Miranda works for Ramcons Engineers & Builders
What is Royston Miranda's role at the current company?
Royston Miranda's current role is Facility Head Operation.
What schools did Royston Miranda attend?
Royston Miranda attended Empee Institute Of Hotel Management, Nghss- Chennai.
What skills is Royston Miranda known for?
Royston Miranda has skills like Customer Service, Budgets, Hospitality, Sales, Team Management, Hotels, Property Management, Strategic Planning, Management, Microsoft Office, Business Development, Market Research.
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royston miranda
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ROYSTON MIRANDA
Goa, India
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