Roy Thomas Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Lead large team of approximately 60 resources (comprising of full time and consulting staff) to deliver all aspects of the product development lifecycle including requirements, design, development, quality assurance, change management and support activities.• Manage all technology functions of an award-winning, enterprise transfer payment management solutions that supports over 20 ministries and approximately 15,000 users across the Ontario Public Service (OPS) and external organizations such as broader public sector, non-profit and for-profit organization.• Expanded user adoption of an IT system by over 130% in 3 years by implementing innovative solutions using agile methodologies and cutting edge technologies such as the first public-facing ChatBot in the Ontario Public Service (OPS), a cloud-based Business Intelligence platform, and a digital-first user experience using AngularJS, Open Source and Commercial off-the-Shelf CRM solutions.• Support business transformation initiatives for clients by not only delivering technology solutions, but leading change management activities to engage stakeholder, define new business process, prepare communication strategies, execute training plans and develop support models

Established net-new, highly acclaimed team to deliver IT solutions to support evidence-based decision-making and enable program outcomes across a variety of ministries in the Ontario Government.• Introduced agile software development and DevOps practices and implemented supporting tools such as JIRA, Slack, etc., to optimize client engagement and team collaboration leading to 78% less defects and avoiding costly change requests while delivering projects on-time and on-budget.• Delivered eight projects and transformed businesses from inefficient, manual processes to a paperless, streamlined solution resulting in 70% cost savings and 80% faster implementation time.• Managed estimates, resources and budgets for concurrent projects totaling approximately $4M to $7M per year.

Managed an engaged, energetic, and high performing team that provides project management, technical support, reporting and analytics expertise for the Affordable Housing and Homelessness Prevention programs.• Lead the strategic planning for the stabilization, operations, and growth of IT solutions, including achieving efficiencies through the use of IT system.• Establish a Customer Support Model to address inquiries and issues, developing service standards and building best practices for Helpdesk support while collecting, monitoring and tracking metrics on volumes and customer satisfaction.• Oversaw introductory and on-going training curriculum including in-class, hands-on courses, web conference training sessions, eLearning modules, and user guides for internal and external users.• Provide data stewardship to enable evidence-based decision-making, support corporate policy such as Ontario’s Open Data Initiative and MMAH’s Data Strategy, and deliver program analytics.