Roy Turley Email & Phone Number

San Marcos, Texas

- Project and property management, including all aspects of operations including Guest Services, Maintenance/Engineering, Sales, Marketing, Entertainment, Events, Attractions, Security/Safety, Retail and Food and Beverage.- Budget development.- Develop and present award-winning management/leadership and guest service training.- Leadership mentoring and coaching.- Provide operational reviews and planning.- Develop and review operational and safety procedures utilizing industry best business and service standards.- Executive and management recruiting.

Chandler, Arizona

- Reduced operating budget in first year of operation through strategic plan that included reorganization, change in operating hours and strict control of expenses.- Development and implementation of strategic direction with focus on group sales, improved service levels and a higher quality product which resulted in an increase in group bookings and park buyouts and an increase in food sales.- A member of the Sheraton Wild Horse Pass Resort and Spa Executive Committee.- Directed all aspects of operations including Guest Services, Maintenance/Engineering, Sales, Marketing, Entertainment, Events, Attractions, Security, Retail and Food and Beverage.

Austin, Texas

- Responsible for all aspects of operating 34 parks including Operations, Maintenance, Marketing, Revenue Collection/Admissions, EMS, Law Enforcement and Grounds/Greens Keeping. - Selection and development of new metropolitan parks associated with $174 million bond election.- Development and implementation of cost accounting system increasing efficiencies by 25%.- Reduced worker compensation claims by 85% and increased employee reporting of all injuries by over 200%.- Recognized for professional expertise in putting together the 2001 and 2005 bond programs for $24 million and $150 million respectively.- Recognized for the on time and under budget performance in 2003, 2004 in park projects and the acquisition of the largest park property in the history of Travis County in 2005.- Implemented, with Commissioners Court approval, the first new fee structure in ten years that resulted in additional annual revenues for the County by $600,000.- Increased guest satisfaction survey results 90% overall positive to 97% overall positive ratings.

San Marcos, Texas

- Consultant for theme park, water park, attraction, museum and the hospitality industries with clients in the US. - Selected as the best speaker for the World Water Park Association in 2000.- Article published in Splash Magazine.

Kansas City, Missouri

- Start-up and opening of new science center with development costs of over $200 million.- Directed all activities relating to the guest experience and operations at two locations, the then new Science City at Union Station and the existing Kansas City Museum.- Selection and management of the operations team consisting of all aspects of retail, programming, shows and entertainment, ticketing and admissions, guest services, technical operations and maintenance.- Development and buying of product line, with per capita sales exceeding forecasted budget by $3.00.

Dallas, Texas

- Director of Operations for LARC assigned to direct and manage the Park City Silver Mine Adventure (PCSMA) in Park City, Utah; WonderLand Theme Park in Dubai, U.A.E. and the Royal Gorge Bridge Park in Canon City, Colorado.- General Manager/Project Manager of PCSMA.- Selected key management staff including Director of Operations, Accounting Director, Director of Retail/Buyer, and Marketing/Sales Director for PCSMA.- Developed advertising/marketing campaign for PCSMA.- Vice President/General Manager of Royal Gorge Bridge.- Increased per capitas by 5% over plan through promotions and revamping of food and retail operations at Royal Gorge.

San Antonio, Texas

- Responsible for all aspects of rides, attractions, water park, admissions, parking, theater operation, customer service phone center and guest relations.- Opening team for the $210 million theme and water park, Fiesta Texas.- 5 direct reports with 900 indirect.- Chairperson of the Park's Standards Program for Opryland and Fiesta Texas; member of the 20th Anniversary Steering Committee of Opryland, and active in the design and programming for Fiesta Texas.- Developed mentoring program for Fiesta Texas while at Opryland to develop experienced staff to open new park.

Branson, Missouri

- Responsible for rides, attractions, admissions, guest relations and parking.- Increased employee attitude survey from 75% to 98%.- Instrumental in the design, construction and re-vamping of several attractions.- Assisted with the opening of Dollywood in Pigeon Forge, Tennessee.