Roy Varghese Email & Phone Number

Hong Kong

Hong Kong, Hong Kong Sar

Quality Assurance Leadership: Led a team of QA Managers, Technicians & Executives ensuring adherence to company's SOP and customer requirements. Collaborated closely with onsite & offshore QA teams to design and execute quality strategies, resulting in a significant reduction in defects.Process Optimization: Developed & implemented a comprehensive QA process, achieved 30% defect rate reduction, through enhanced quality control processes & supplier management. Improved product delivery time by 20% by optimizing production processes & reducing rework.Quality Systems Implementation: Spearheaded the implementation of a new quality assurance system, resulting in a substantial reduction in defects & great improvements in overall product quality.Cross-Functional Collaboration: Collaborated with cross-functional teams to identify and resolve quality issues swiftly, driving improvements in production processes & reducing defects.Compliance & Ethical Standards: Managed compliance programs with zero tolerance for sexual abuse and harassment, ensuring adherence to guidelines in preventing, detecting, and responding to such conduct.Customer Satisfaction Enhancement: Increased product satisfaction rate from 75% to 90% by integrating customer feedback mechanisms and performing root cause analysis.Cost Management: Achieved a 30% reduction in payroll and benefits administration costs through strategic negotiations while maintaining high service standards.Audit & Compliance Management: Conducted regular audits of production facilities to identify and resolve quality issues. Provided technical support and training to internal and external teams, ensuring compliance with quality systems during development & production stages.Leadership Management: Confident in engaging and influencing stakeholders at all levels. Successfully initiated and drove organizational change with resilience and tenacity, while demonstrating excellent leadership, coaching, & mentoring skills.

Shanghai, China

Team Leadership & Performance Management: Supervised a team of QA inspectors, setting and tracking performance goals, conducting evaluations, and ensuring adherence to quality standards. Managed QA/QC documentation, including inspection reports and non-conformance logs, to maintain accurate records of quality performance.Cross-Functional Collaboration: Collaborated with cross-functional teams to identify and resolve quality issues swiftly, driving improvements in production processes and reducing defects.Quality Assurance & Hazard Analysis: Developed comprehensive quality assurance plans and conducted hazard analysis in alignment with brand standards. Established critical limits, monitoring procedures, corrective actions, and verification protocols to ensure compliance. Guided factories in creating and executing Corrective Action Plans - CAPs.Quality Systems Implementation: Spearheaded the implementation of a new quality assurance system, resulting in a substantial reduction in defects and significant improvements in overall product quality.Supplier Performance Improvement: Led cross-functional teams in resolving quality issues and enhancing supplier performance, directly contributing to increased customer satisfaction and supplier reliability.Supplier Relationship Management: Cultivated and maintained strategic relationships with key suppliers to ensure the consistent quality of materials and finished products. Ensured regulatory compliance with industry standards across all processes.Quality Standards & Customer Satisfaction: Played a pivotal role in ensuring the company's apparel products met stringent quality standards, which enhanced customer satisfaction and bolstered the brand’s reputation.

India

Quality Assurance System Implementation: Led the implementation of a new quality assurance system, resulting in a significant reduction in defects and enhanced customer satisfaction. Assisted factories in developing and executing Corrective Action Plans - CAPs to address non-conformities.Customer Complaint Management: Managed customer complaints and issues, conducting thorough investigations to identify root causes and implement effective solutions.Supplier Management Program Development: Developed and led a supplier management program that significantly improved product quality and reduced production costs, contributing to overall operational efficiency.Regulatory Compliance: Ensured ongoing compliance with industry standards and regulations, maintaining the company's reputation for quality and safety.Process Improvement Leadership: Spearheaded cross-functional process improvement initiatives that increased operational efficiency and productivity, driving continuous improvement across the organization.