Roy Johns, Shrm-Cp Email & Phone Number

Jackson, Ms, Us

Jackson, Ms, Us

Ridgeland, Mississippi

· Provide vision, leadership, and daily management to all donated goods business operations.· Oversee donation acquisition, retail store operations, post retail (outlet), and salvage operations. · Responsible for retail store sales performance, merchandising, customer service, retail hiring, and retail management development and training. · Monitor and refine key metrics to measure performance.

Dallas, Tx

· Provided leadership and managed the profitability and revenue of 16 retail stores.· Acted as human resources partner and handled all employee relations concerns for retail employees.· Managed volunteers and worked to improve outside agency relationships.· Monitored and oversaw all payroll activity. · Proactively recruited qualified candidates and attended recruiting events and job fairs.· Constructed curricula and training materials for retail stores' staff.· Communicated and implemented company’s mission and objectives to employees and public.

Dallas, Tx

· Administered the full lifecycle of staffing, employee relations, and operations of seven retail stores. · Facilitated the training and development, performance management, and retention of employees within district.· Coordinated and attended campus recruiting events.· Set high expectations for standards of product placement and customer service.· Utilized change management techniques to implement new Abercrombie and Hollister outlet concepts.

Jackson, Ms

· Communicated and partnered with home office to resolve all issues in a timely manner. · Facilitated the development of keyed managers and team members.· Created weekly schedules and met multiple hard deadlines· Opened 30+ stores on-time.