Roy Yu Email & Phone Number

香港特別行政區

Reporting to General Manager. Develop and implement operational strategies to optimize work flow for all aspects of Customer Service, Repairing process also Warehouse management. Manage the budget for the service department, including resource allocation and cost control initiatives. Implement KPI to monitor and measure operation performance, analyzing data and implementing corrective action when needed.

香港特別行政區

Setup service centre from the ground. Manpower control to maximize the profit.System optimization to enhace the efficiency.Client management to ensure the service level meet their requirement.

Hong Kong

Oversee multiple customer service centers in HK and Macau, be the bridge between our clients, company and customers. Identify problems and take the opportunities to enhance the service level.Decision maker for policy and SOP change.

Hong Kong Sar

Operate customer service center for varies mobile phone brand,Achieve performance KPIs through optimal resources planning and real-time floor monitoring,Facilitate regular team meeting and briefing to elaborate the regulatory and operation related updates, and work closely with training and quality assurance team.

Victoria, Australia

Monitor farm output and deal with the MarketManager dispatch and receivingWarehouse management