Back office manager European financial markets and gold trading ( February - December 2017) :In charge of the operations on securities accounts PEAIn charge of the transactions related to financial activityIn charge of the gold transactions: sale, purchase, billingI provided effective and complete network support : Taxation, the French and foreign stock exchangeBack Office Manager Checks (from January 2018):Part of the Pole Check & Cash FlowManage the… Show more Back office manager European financial markets and gold trading ( February - December 2017) :In charge of the operations on securities accounts PEAIn charge of the transactions related to financial activityIn charge of the gold transactions: sale, purchase, billingI provided effective and complete network support : Taxation, the French and foreign stock exchangeBack Office Manager Checks (from January 2018):Part of the Pole Check & Cash FlowManage the transactions related to check deposits in a different bank and check deposits without a beneficiaryFollowing the anti money laundering proceduresI provided effective and complete network support Show less

Provide a first class experience for all of our clients, acting as the first point of contact for all of their day to day banking requirements, using various communication methods, primarily face to face, but also telephone, email and letter.Meetings with prospective customers to discuss their banking needs and recommend types of accounts that would be appropriate.Manage customer complaints, adhering to the complaints and escalation procedures and will maintain accuracy and quality… Show more Provide a first class experience for all of our clients, acting as the first point of contact for all of their day to day banking requirements, using various communication methods, primarily face to face, but also telephone, email and letter.Meetings with prospective customers to discuss their banking needs and recommend types of accounts that would be appropriate.Manage customer complaints, adhering to the complaints and escalation procedures and will maintain accuracy and quality levels at all times, in order to deliver customer satisfaction and avoid financial losses and reputational damage to the business. Show less

Mission: Development of the business activity in the region Rhône AlpesResponsibilities:Identification and analysis of the potential market and of the target marketDevelopment of the sales activities: prospecting potential clientsFacilitating a continuous information flux between the client and the companyPrepare commercial offersDelivering client-focused solutions based on customer needsManaging projects for clients' marketing campaignsWeb marketing:… Show more Mission: Development of the business activity in the region Rhône AlpesResponsibilities:Identification and analysis of the potential market and of the target marketDevelopment of the sales activities: prospecting potential clientsFacilitating a continuous information flux between the client and the companyPrepare commercial offersDelivering client-focused solutions based on customer needsManaging projects for clients' marketing campaignsWeb marketing: e-mailing; newsletters Show less

* Customer Relationship Management and business operations* Manage the order process: from the order to the consumer * Manage the export documentation * Monitoring and tracking of the brand performance* Monitoring and analyzing sales volumes, market share trends and competitive activity* Preparation of a forecast, margins and results analysis* Assistance in marketing projects and campaigns* Market research* Analyzes consumption and shipment data and compares… Show more * Customer Relationship Management and business operations* Manage the order process: from the order to the consumer * Manage the export documentation * Monitoring and tracking of the brand performance* Monitoring and analyzing sales volumes, market share trends and competitive activity* Preparation of a forecast, margins and results analysis* Assistance in marketing projects and campaigns* Market research* Analyzes consumption and shipment data and compares results to established objectives to assure the effectiveness of marketing programs* Brand positioning Show less

Research on the social economy in France. I worked in cooperation with the Office of the Deputy Prime Minister of Economic Development.

Project manager of «Campus Responsable» ; elaborate a plan of action "Campus Responsable"; manage the project development from initiation to closure; analyze the results.

Customer assistance; help visitors and answer telephone inquiries about the bank's products and services; open new accounts and assist customers in applying for various products;remain up to date on the various banking products and keep customers informed.

Meetings with prospective customers to discuss their banking needs and recommend types of accounts that would be appropriate; answering clients' questions or attempt to resolve the problem; sell new banking products to existing customers.

Responsibilities: Media RelationsCustomer Relations (international travel agencies in Russia,France,Germany and UK)Administrative TasksCommunications/Marketing projectsOrganization of events: conferences, parties, concerts

Accounting Assistant, traineeship

Accounting Assistant, traineeship