Roza Aksoy Email and Phone Number
With years of experience in digital content management, customer service, and social media, I bring a mix of skills that focus on making customers happy and engaged. I am a motivated, results-oriented professional who knows how to create engaging online content, manage websites, and build strong support teams.As a Help Desk Manager, I focus on giving timely and efficient support to keep customers satisfied. My goal is to solve user issues quickly and make sure they feel valued, which helps build customer trust and loyalty.At Ponisha, where I am a co-founder, I lead the customer experience side of the business. My main responsibility is to build and train support teams, making sure customers are happy with our service and want to return. I design and update training programs to meet our team's needs and support the sales and marketing teams with technical help. I also represent the company at industry events, helping to grow our brand’s reputation.In addition to customer support, I’m skilled in training our staff, making sure they have the latest knowledge and skills to serve clients effectively. I continuously improve our training resources, showing my commitment to quality and sustainability. I’m always looking for new tools and strategies to strengthen our team and share success stories that drive our company’s mission forward.Overall, my experience in content creation, customer support, and training makes me a strong team member for any business aiming to improve customer satisfaction, build brand loyalty, and create impactful online content.
House Of Roza
View- Website:
- houseofroza.com
- Employees:
- 1
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House Of Rozaİstanbul, Türkiye -
Social Media DirectorAybrook & Mason Aug 2018 - PresentSouth AfricaAs a Social Media Manager, Content Creator, and Exhibition Planner at Aybrook & Mason, I lead the digital voice and creative strategy of the company, focusing on building brand awareness and driving audience engagement across multiple platforms. My role involves crafting compelling content that highlights the distinct qualities of our products, including fine wines, liqueurs, and spirits, which are deeply rooted in both South African and Ceylon heritage.I bring a strong skill set in content production, from creating visually appealing and engaging posts to managing campaigns that align with our brand's authentic, artisanal values. My background in web content management, graphic design, and social media strategy equips me to connect with our diverse, global audience, showcasing Aybrook & Mason's products in a way that resonates.Additionally, I coordinate and plan exhibitions, where I help bring the brand to life through immersive experiences, from product presentations to storytelling setups that captivate and inform. By closely collaborating with our product development teams, I ensure our content and events are not only high quality but also strategically aligned to support our broader business goals.I am skilled in both digital and in-person brand engagement and am passionate about using storytelling to elevate our brand's message. Whether creating targeted social media campaigns, planning engaging events, or enhancing our digital presence, my goal is to build lasting connections with our customers and industry partners. -
FounderHouse Of Roza 2022 - Nov 2024TürkiyeThe "House of Roza" company operates in the hospitality and creative industries. Initially focused on Airbnb hosting and property management, it later shifted to the digital arts industry, particularly selling digital art and paintings through Etsy. This transition reflects a move from real estate services to a more artistic and online-focused business model. The company's involvement in both the property management and creative sectors showcases its adaptability and diverse offerings. -
Founder And CeoBarneedle Jul 2020 - Jul 2021RashtBarneedle is empowering women to start their business operation, handicraft and sell through online markets. After covid19 many people lost their jobs. We are helping women to create important roll by starting home base business.
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Co-Founder And Customer Support ManagerPonisha.Ir Dec 2011 - Feb 2019TehranPonisha is the biggest local online outsourcing website in Iran. It creates safe environment for freelancers to work and competitive environment for entrepreneurs to get their jobs done with fraction of the costs.My Responsibilities at PonishaI have various responsibilities as one of the founders of the business but my main responsibility is to build support team, make sure costumers are satisfied from our services and they will use our service again. -
Community Marketing ManagerPatsa Industry Feb 2013 - Feb 2014Tehran- Responsible for development and implementation of all training programs and activities- Conduct needs assessment for the groups to design and develop training curricula and related materials - Continually enhance the training facility with the latest products and materials to ensure sustainability of training- Support the activities of the Sales and Marketing departments. This includes special presentations (both at the training center and off-site), technical support, research activities, etc. - Participate as a company spokesperson at industry functions (e.g. trade shows, conventions, seminars) to further promote the company- Provide requisite information from internal knowledge database and external sources to facilitate informed decision making and selling- Deliver specialized training to staff- Administer Project Profiles (set up new profiles and monitor) and monitor project information to ensure accuracy- Assist in the maintenance of the Current Projects documentand other central data sources as needed- Respond to information requests on an as-needed, as-available basis- Explore ways of looking across activities of technical Sectors (highlighting new toolkits, papers, success stories, etc.)
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Marketing ManagerAlitahome Apr 2012 - Feb 2013Tehran"Alita" Real Estate agency is a well established firm in Iran, experienced in property finding and valuing, client satisfaction. "Alita" will undertake all aspects of renting, purchasing and managing for overseas clients, making sure that all the transactions are executed as smoothly as possible. Our goal is providing services that go beyond the exchange of real estate.
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Branch ManagerQwaterless Car Wash May 2011 - Apr 2012TehranPosition Summary: Manages day to day operations of the car wash.Position Responsibilities:Anticipates, troubleshoots and provides solutions to technical, production, and associated issues and customer care, quality and satisfaction.Focuses on staffing, training and developing a team environment on an on-going basis.Focuses on maximizing the customer’s experience and building customer relations.Assist Directors in maintaining associates focus on safety and safety procedures through ongoing training.
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Expert Of Systems Engineering & ProductivityMatn Ara Tehran (Pogc) Sep 2008 - Sep 2011TehranThe task of employee including: designing and modifying organizational structure according to the company goals, working with managers in order to recognizing the problems, providing new methods to reduce costs and increase efficiency, providing simple techniques to simplify activities and techniques, and determine the key productivity index
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Freelance TranslatorWorldtranslators Jul 2002 - Sep 2008Tehranreading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained;using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used;using appropriate software for presentation and delivery;researching legal, technical and scientific phraseology to find the correct translation;proofreading and editing final translated versions;providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document;using the internet and email as research tools throughout the translation process;prioritising work to meet deadlines;providing quotations for translation services offered;consulting with experts in specialist areas;supplying subtitles for foreign films and television programmes;retaining and developing specialist knowledge on specialist areas of translation;
Roza Aksoy Education Details
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English Literature (British And Commonwealth)
Frequently Asked Questions about Roza Aksoy
What company does Roza Aksoy work for?
Roza Aksoy works for House Of Roza
What is Roza Aksoy's role at the current company?
Roza Aksoy's current role is Social Media Manager at Aybrook & Mason.
What schools did Roza Aksoy attend?
Roza Aksoy attended Guilan University.
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