- Accredited WorkCover WA workplace rehabilitation provider for workplace rehabilitation services and workplace, job demands and ergonomic assessments- Injury management consultancy services- DVA Household Services (HHS) assessments- Providing rehabilitation services in the life insurance industry through On Track OT

• Responsibility for ensuring that service stands are met and quality maintained for major client.• Coaching and mentoring Rehabilitation Consultants in quality and service delivery.• Contributing ideas and strategies to the leadership team for business development and service delivery improvement.Initial assessments, program development and case management across DVA, income protection and workers’ compensation accounts.• Conducting home assessments to identify requirements for household services and assistive equipment under DVA's Rehabilitation Appliances Program.

Tutoring three classes of 2nd year Occupational Therapy students in the second semester unit Integrated Ergonomics and Safety Science.

- Mentor and coach Claims Advisors on the ongoing management of claims to develop rehabilitation and claims strategies.- Experience working with retail and group salary continuance claims and total and permanent disability claims (own occupation and any occupation definitions).- Assist in the development of appropriate claims strategies to support customers to return to work (RTW) and reduce claim duration and cost.- Implementation of a triage risk management process and tool for the early identification of medium and high risk claims. - Review results and monitor costs of rehabilitation provider services to ensure that appropriate returns are produced and service levels maintained.

• Implemented an injury management system into the client companies.• Case managed and developed return to work plans for injured workers across WA, SA, VIC and NSW.• Participated in an after hours roster for injury reporting, triaged injury reports and provided early injury management recommendations.• Prepared monthly reports and chaired claims meetings for client companies.• Engaged stakeholders and coached line managers and supervisors to achieve return to work outcomes.

▪ Provided rehabilitation and return to work support for clients with work related injuries in the health, justice and education industries.▪ Conducted worksite and ergonomic assessments, and providing recommendations to reduce the risk of injury.▪ Developed and monitored Graduated Return to Work Programmes.▪ Worked autonomously from a home based office.Resigned due to husband's employment transferring to Melbourne

▪ Contributed ideas and strategised with the leadership team.▪ Provided mentoring and guidance to a team of Injury Management Consultants.▪ Conducted file reviews of rehabilitation files and developed action plans.▪ Case management and return to work planning for clients with work related and non-work related injury/illness.▪ Conducted worksite and ergonomic assessments and provided recommendations to reduce the risk of injury.▪ Development and monitoring Graduated Return to Work Programmes.

Provided injury management advice to store managers to facilitate early intervention.Negotiated, developed and implemented return to work plans for injured team members for stores and Coles Logistics.Identified hazards in the workplace and recommended control measuresCase conferenced with treating practitioners and specialistsDelivered injury management and manual handling training

Case management, labour market research, mentoring staff and undertaking assessments.

Assisted Department Managers and Assistant Commissioner to provide early support to injured employees.Implemented the safety management system Delivered safety management system and injury management training to Department Managers

Supported the Group HR Manager in the preparation and implementation of appropriate human resources policies and procedures. Used effective recruitment and selection practices to source candidates.

Advised multi-disciplinary team of appropriate occupational therapy assesments and intervention, and provided the same.Facilitated social skills group and individual life skills sessions.Developed assertiveness training

Provided leadership and mentored, motivated and developed Rehabilitation Consultants across two sitesManaged a portfolio of highly complex cases in the ComCare and state workers' compensation systems.Co-ordinated and implemented quality assurance proceduresIndependent living assesmentsWorkplace, functional capacity and ergonomic assessmentsDelivered functional capacity training

Safety auditingCase management of highly complex cases in the workers' compensation systemDesigned and conducted a pre-employment assessmentDelivered staff motivation, ergonomics and manual handling trainingMentored and coached Occupational Therapists and students

Developed, implemented and administered injury management policies and proceduresImplemented early intervention strategies to assist injured employees to return to workAssisted managers across multi-sites to support injured workersDeveloped a multi-site work safety campaign (video and posters)Worked in partnership with the Department's Occupational PhysicianAuthored the 'Manager's guide to Workers' Compensation

Case management of worker's compensation and welfare beneficiary clients.Ergonomic, workplace and functional capacity evaluations

Cash register operation and customer service, service desk, layby, ladies wear and back office.

Cashier, customer service, drive through and cleaning.