Rozanne Markopoulos Email & Phone Number

Schaumburg, Il, Us

Schaumburg, Il

Relationship Management/Inside Sales Account Executive/Sales Liaison 2011-PresentProvide back-up support and Provide consultative cross sell of value added services to our merchants interested in adding ecommerce, new software POS solutions, mobile processing and gift card. Respond to merchant requests through consultative discussions to identify current and future processing needs. Generate additional revenue through new contracts including added value programs. •Mange requests through a company supported tracking system, meeting and exceeding SLA’s •Advise merchants of specifics regarding website integrations and the selection of gateways with merchant’s resources.•Maintain and expand knowledge base to provide advice on upgrading merchant processing methods. •SME to Sales teams and escalations Inside Sales/Mid-Market Sales Coordinator 2009-2010Primary Inside Sales contact for the Mid-Market RBC & Harris National Executive Sales force.Respond to leads from Mid Market sales force for deal under 10 mil. use consultative sales skills to negotiate and create proposals, close sales. Responsible for and designated as the primary contact for Partners of Moneris Solutions Strategic Vendor Partner relationshipsEscalate major client problems/resolutions, as brought to our attention by sales personnel and partners, to management as necessary Increased sales from 2008 15.5 mil to 2009 43 milInside Sales:2008 Provide value-added, professional advice and sell Moneris Solutions products and services to prospective merchants based on their needs by telephone.Meet or Exceed sales goals Merchant Support 2006-2008Manage escalated merchant issues including terminals, statements and billing questionsRespond to email issues from internal and external customersUpdate contracts and send to merchantsProvide consultative & cross sell products to merchants

Assisted staff with conversion/implementation of new General Ledger database. Conducted QA testing and provided recommendations for future enhancements.

Operations/ Prepaid Solutions Client Services Manager 2004Developed and maintained business relationships with Prepaid clients.Generated revenue of 6 million, responsible for 1.3 million, 30% of department revenue. Operations Manager/Prepaid Solutions Implementation 2003Implemented customized branded Visa/MasterCard Payroll, Gift and Incentive programs. Established standard methodologies to ensure consistent practices resulting in a cost savings of 25%.

Greater Milwaukee Area

Manager of Research and Resolution Team 2002 Successfully directed R&R team for client support. Provided on-call manager escalation support for R&R 24x7. Reduced turnover from 85% to less than 15%.

Greater Milwaukee Area

and Payment Identified repeated issues and provided recommendations resulting in increased efficiencies.Served as escalation contact for R& R.

Successfully strengthened the relationship with First Hawaiian Bank, resulting in the remittance of 65% on past due account.Responsible for managing relationships with customers having assets of $10B or greater utilizing e-Banking products.Co-coordinated and conducted on-site acceptance testing and training for Touch Tone bill pay product.

Created solutions and enhancements for customers utilizing deposit system with Delta II Methodology.Defined customer business needs based upon sales field input.Formulated project cost estimates. Created requirements, functional specifications, test plan documentationCERTIFICATION AND TRAINING