Rozi Romanesco Email and Phone Number

Coordinated and educated potential cord blood donors and health care professionals• Contacted cord blood donors and performed family health and medical screenings over the phone and followed up with past donors to inform of potential matches for patient transplant• Entered paperwork into multiple databases, conducted collection kit inventory over the phone with local hospitals, distributed cord blood brochures and promotional cards to provider’s offices• Scheduled and led several prenatal classes for expectant parentsAs Cord Blood Educator, updated cord blood collector certification records, performed in-service education and training at hospitals, and assisted collectors in completing certification

Provided assistance to Chief Financial Officer, Chief Marketing Officer, and Chief Ventures Officer• Scheduling in-person, telephone, and online meetings for multiple incredibly tight calendars using Outlook and Zoom• Coordinating weekly all-hands phone meeting, including creating an agenda and curating company stories to share • Maintaining internal company website using SharePoint• Providing general administrative support

Provided administrative support for research scientists and staff to ensure efficiency and organization• Received and triaged phone calls from external and internal contacts and acted as troubleshooter for individuals requiring assistance• Coordinated weekly Research Seminars, including creating and distributing seminar notices and evaluations, arranging for audiovisual equipment as needed• Scheduled appointments and travel arrangements for Principal Investigators and Vice President of Ventures, and maintained conference room calendars

Coordinated and educated potential cord blood donors and health care professionals• Contacted cord blood donors and performed family health and medical screenings over the phone and followed up with past donors to inform of potential matches for patient transplant• Assisted Cord Blood Educator by updating cord blood collector certification records, performing in-service education and training at hospitals, and assisting collectors in completing certification• Entered paperwork into multiple databases, conducted collection kit inventory over the phone with local hospitals, distributed cord blood brochures and promotional cards to provider’s offices

Provided front-line customer service to donors, patients, visitors and employees• Accepted and directed internal and external phone calls using a multi-line system• Worked with the facilities specialist to assign work orders for facilities engineers, review facilities invoices, and fulfill janitorial product orders

Edited 500 product descriptions daily following the zulily Style Standards and AP Style Guide Worked with copywriters to update copy and explain errors by providing focused feedback Updated technical how-to guide and created weekly Editor Tips e-mails Participated in pilot program for contract writers

Organized a fast-paced team of image approvers and photo editors • Assigning workload for in-house and contract photo editing • Evaluating productivity throughout the day and setting daily department and individual goals • Communicating with other departments to ensure necessary products could be accommodated

Edited copy following the zulily Style Standards and AP Style Guide• Revising product descriptions for apparel, footwear, and housewares• Working with copywriters to update copy and explain errors by providing focused feedback• Additional tasks as needed including assisting in updating technical how-to guide, training copy editors in evening responsibilities, providing back-up coverage to assign editor and writer workload

Created copy for women’s apparel, accessories, and footwear• Writing engaging product descriptions within a fast-paced timeline• Communicating with merchandising team and researching additional product details independently

Provided magical customer service to members of the zulily website• Using multiple systems to provide order and shipping details and modify existing orders• Assisting customers via telephone, e-mail, and Facebook

Engaging voters by canvassing targeted individuals door-to-door•Speaking with voters in person about Washington State’s Referendum 74 regarding marriage equality•Promoting a “Get Out The Vote” plan with supportive voters to increase voter turnout

Customer Service Representative-Placing retail and wholesale orders for outerwear, luggage, boots, and accessoriesAssisting customers with product information, returns, exchanges, and problems with ordersAdditional Responsibilities IncludedFraud: Contacting banks and credit card companies to verify billing informationMarketing: Assisting marketing administrator in entering orders for public relations, donations, and photo shoots. Creating and maintaining Facebook fan pageCustomer Service Returns Representative-Receiving incoming packages from selected carriers; sorting, counting, and opening returns from retail and wholesale customersHandling and resolving customer problems relating to returns, repairs, exchanges, and warrantyPreparing and processing credit and exchange paperwork