Renante Ozoa Email & Phone Number

Hamilton, New Zealand

Working with the Switching Team to process customer requests to switch in our switch out of energy online. Liaise with other power retailers (electricity and gas) to ensure smooth transition of supply from one retailer to another. Support customer service team with switching, billing, and credit processes. Deliver engaged and authentic service to customers by resolving their questions in the first call through application of knowledge of business information to maximize customer… Show more Working with the Switching Team to process customer requests to switch in our switch out of energy online. Liaise with other power retailers (electricity and gas) to ensure smooth transition of supply from one retailer to another. Support customer service team with switching, billing, and credit processes. Deliver engaged and authentic service to customers by resolving their questions in the first call through application of knowledge of business information to maximize customer satisfaction and retention. Answer and resolve customer queries such as billing, new sign ups, disconnection and reconnection, and website and App support. Show less

Singapore

Handled a team of 18 advisors supporting Apple iOS devices. Evaluate and coach advisors to ensure quality and performance. Manage the team’s attendance, morale, and guide them in their skills and career development.

Singapore

Manage escalated issues, resolving them in a timely manner, and routing them to available resource groups when appropriate. Practice good judgment and discretion in resolving issues and complaints. Mentor new advisors.

Singapore

Respond to IT equipment requests via Espresso tickets. Keep track of equipment and ensure that inventory and database is up to date. Process equipment shipments to vendor sites in Australia, Japan, and Philippines, as well as Apple At-Home Advisors.

Singapore

Provide technical support to Apple customers and create solutions to technical client problems and queries. Promote Apple devices, software, and service options.

Singapore

Work directly with users in diagnosing computer hardware / software errors onsite or over the phone. Prepare documentation for IT equipment requests and deployment. Track assets and ensure inventory is up to date.

Philippines

Responsible for gathering and analyzing data pertaining to quality and performance of the site. Monitor and evaluate calls to assess individual competencies, track progress, and address areas for improvement.

Philippines

Provide technical support and related services to customers of Toshiba Portable Computers. Handled a team of 13 agents as their OIC, assisting them with technical issues and when calls needed to be escalated.

Philippines

Provide hardware and software technical support to customers with Dell desktop and portable computers. Meet customer installation specifications and develop solutions to system problems on a timely manner.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Bachelor'S Degree, Electrical And Electronics Engineering