Roz W. Email & Phone Number

Boulder, Colorado, United States

Roz is passionate about sustainable renovation, functional design, and working with clients on their long term investment goals. She is active and involved in in several nonprofits throughout Colorado, including her son's school Community Montessori in South Boulder, The Children's Hospital, Realm of Caring and Growing Gardens to name a few. A long time Colorado resident, with knowledge up and down the front range, she resides in the Gunbarrel neighborhood in Boulder with her husband Ryan and… Show more Roz is passionate about sustainable renovation, functional design, and working with clients on their long term investment goals. She is active and involved in in several nonprofits throughout Colorado, including her son's school Community Montessori in South Boulder, The Children's Hospital, Realm of Caring and Growing Gardens to name a few. A long time Colorado resident, with knowledge up and down the front range, she resides in the Gunbarrel neighborhood in Boulder with her husband Ryan and son Zachary. Show less

Denver, Colorado

Developing the Customer Support processes, systems and team for Commerce Sync, a 3rd party app. Commerce Sync transfers sales information from a merchant's point of sale system into their accounting solution automatically.-Managing the customer’s experience through their life-cycle, making CS team and system improvements to drive customer value and success throughout the process.-Understanding the entire customer cycle by collaborating on proven process, customer journey mapping and… Show more Developing the Customer Support processes, systems and team for Commerce Sync, a 3rd party app. Commerce Sync transfers sales information from a merchant's point of sale system into their accounting solution automatically.-Managing the customer’s experience through their life-cycle, making CS team and system improvements to drive customer value and success throughout the process.-Understanding the entire customer cycle by collaborating on proven process, customer journey mapping and customer profiling materials with other teams. Using these insights to increase the customer's loyalty to the product and satisfaction with our service.-Processing escalated technical issues and working with the Engineering and Operations teams when necessary.-Managing a focused team of Customer Experience Engineers, working closely with them on hitting individual, team and corporate objectives. Show less

Boulder, Co

Partnered with a TEEMA Solutions Group Recruiter, recruiting for a variety of positions in North America.-Sourcing and screening candidates, qualifying them for positions.-Submitting candidates to Client Managers, providing feedback to candidates as needed.-Assisting recruiters and candidates with the final steps of interview scheduling and some salary negotiation. -Tools used: ZipRecruiter, SmartRecruiter, Google Docs.

Denver, Co

Led the Customer Support projects and team for Photobucket.com, a website for storing, editing and sharing photos and videos.-Drove key user advocacy initiatives for product improvement, providing actionable feedback to the product team.-Worked closely with Product Managers, Engineering teams and key stakeholders on site and app improvement efforts.-Primary technical escalation point for user related outages and major issues. Troubleshot Javascript, CSS, HTML, browser/site… Show more Led the Customer Support projects and team for Photobucket.com, a website for storing, editing and sharing photos and videos.-Drove key user advocacy initiatives for product improvement, providing actionable feedback to the product team.-Worked closely with Product Managers, Engineering teams and key stakeholders on site and app improvement efforts.-Primary technical escalation point for user related outages and major issues. Troubleshot Javascript, CSS, HTML, browser/site issues with Firebug, Chrome Dev. Tools, internal user tools and some HTTP Watch/Fiddler.-Managed the Support Team, coaching them on achieving performance objectives. Focused on user satisfaction, self-help content, ticket response time and individual goals.-Tools managed/administered: Zendesk (CRM), GoodData (a great business data analytic tool!) and Radian6 (social media) tools. Show less

Thornton, Co

Supported enterprise web publishing customers (Pandora.com, Buzzfeed.com, etc.) with Doubleclick’s “Dart for Publishers” tool, an online advertising platform.-Assisted customers with a variety of issues from navigating the tool, to site advertising placement, to more complex add-on tool functionality. Troubleshot HTML advertising issues with Firebug and the Charles debugger.-Acted as single point of contact, provided professional, courteous and prompt technical support for… Show more Supported enterprise web publishing customers (Pandora.com, Buzzfeed.com, etc.) with Doubleclick’s “Dart for Publishers” tool, an online advertising platform.-Assisted customers with a variety of issues from navigating the tool, to site advertising placement, to more complex add-on tool functionality. Troubleshot HTML advertising issues with Firebug and the Charles debugger.-Acted as single point of contact, provided professional, courteous and prompt technical support for customers.-Assisted with the analysis and the research for more complex technical customer issues, working with more senior personnel on the team.-Contributed to the Knowledge Base, reviewed technical articles and updated inaccurate key-word searches. Show less

Highlands Ranch, Co

Provided support to 5280’s Enterprise Content Management (document management) customers (CoBank, City of Henderson, Leprino Foods, etc.)-Resolved tickets related to scanner hardware, scanner software, client, server and network problems.-Provided monthly and ad hoc reports to customers, project managers and executives on account activity-Built virtual test environments that were reusable client and server machines for on-the-spot issue resolution benefiting the entire ECM… Show more Provided support to 5280’s Enterprise Content Management (document management) customers (CoBank, City of Henderson, Leprino Foods, etc.)-Resolved tickets related to scanner hardware, scanner software, client, server and network problems.-Provided monthly and ad hoc reports to customers, project managers and executives on account activity-Built virtual test environments that were reusable client and server machines for on-the-spot issue resolution benefiting the entire ECM team.-Performed as a stakeholder on the Microsoft CRM Development team on creating, implementing and training for the new system. Show less

Supported a fast paced team of account managers with sales, promotional and marketing assistance.

Ramstein Afb, Germany

Being a part of the Civil Engineering Squadron in the USAF was one of the most exciting times of my life. A Structural Engineer was basically a construction worker. We fixed anything and everything on base that wasn't plumbing or electrical.

Bs Computer Information Systems (Cis), Computer And Information Sciences And Support Services

Colorado Real Estate Licensing Course, Real Estate