Technical Director
Current*Develop solution design, focusing on scalability, data integrity, and integration within the Salesforce ecosystem plus overlooking capability building within Salesforce Practise of 300+ individuals targetted around CPQ and RLM. Trained and Upskilled several resources 50+ approx. *Work with Marketing, Sales, and Product teams to define GTM strategies, highlighting new capabilities and value propositions enabled by the latest systems. *Create and communicate a detailed roadmap for each project phase, including milestones from kickoff to GTM. Such Projects contribute to 40% of PAT. *Assemble a skilled team of Salesforce architects, developers, business analysts, and administrators for successful project execution. 50+ resources targeted around Revenue Cloud Projects. * Ensure the CPQ, Billing, and RLM projects meet performance standards and are optimized for seamless integration with other Salesforce modules and ERP systems* Collaborate with cross-functional teams (Sales, Finance, Operations) and C-suite executives to gather requirements and establish project priorities. Direct involvement increased the efficiency by 30%*Oversee training programs for end users and administrators to promote adoption and empower users to leverage Salesforce solutions effectively. Drive Certifications, webinars & training for better user adoption which increased ROI by approx. 40% paving the way for increased client satisfaction & business expansion. *Incorporate security protocols, data compliance, and regulatory standards (e.g., GDPR) into the project’s architectural frameworks.*Led Salesforce RLM, CPQ, and Billing projects concerning strategy, planning, execution, team management, technical oversight, integration, change management, and GTM coordination—ensuring the delivery of high-quality solutions that drive revenue and operational efficiency.