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Rustan Pacamalan is listed as Information Technology and Services Professional at Rapid Crush Inc. (Homebased - Part / Full Time), based in Philippines. AeroLeads shows a matched LinkedIn profile for Rustan Pacamalan.
Rustan Pacamalan previously worked as Helpdesk Analyst / Virtual Asistant at Rapid Crush Inc. (Homebased - Part / Full Time) and Technical Support Specialist / Team Supervisor/Leader at 1&1 Internet, Inc.. Rustan Pacamalan holds Bachelor'S Degree, Computer Science Major In Information Technology from Xavier University, Ateneo De Cagayan.
A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy IT /BPO / Call Center environment. Hardworking with an excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility.
Listed skills include Networking, Pc Hardware Assembly And Troubleshooting, Os Migration, Cloning Of Websites, and 13 others.
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A career timeline built from the work history available for this profile.
Stanford California
- Identifies, diagnoses, and resolves Level One problems for users who are using RapidCrush Wordpress Plugins & Themes; provides end-user problem resolution through email via Zendesk.- Coordinates timely to the administrators / product developers if necessary.
Philippines
TIER 1 (TECHNICAL SUPPORT)- Provide web hosting (Domains, Shared Hosting, Dedicated Servers, Email, e-Commerce, MS SharePoint) technical support to customers through calls and emails.- Troubleshoot scripting issues, technical factors such as server load, bandwidth, databases and browser performance.- Up sell and cross sell products to expand customer's options.TIER 2 (TECHNICAL SUPPORT SPECIALIST)- Will be overall in charge in improving the team’s technical and… Show more TIER 1 (TECHNICAL SUPPORT)- Provide web hosting (Domains, Shared Hosting, Dedicated Servers, Email, e-Commerce, MS SharePoint) technical support to customers through calls and emails.- Troubleshoot scripting issues, technical factors such as server load, bandwidth, databases and browser performance.- Up sell and cross sell products to expand customer's options.TIER 2 (TECHNICAL SUPPORT SPECIALIST)- Will be overall in charge in improving the team’s technical and procedural knowledge. Disseminate technical and procedural knowledge to the members of the team.- Handle escalated calls and emails from 1st level agents which are related to technical issues. Resolves these issues or escalate if necessary to back office.- Assist 1st level agents in technical difficulties that they encounter during call/email and help them resolving these issues. Update 1st level agents if there is an outage in one of our systems.TEAM SUPERVISOR:- Reporting directly to the Shift Operation Manager and collaborating closely with other Team Supervisor as well as to my team. Responding to queries in a timely and accurate manner and resolving queries to the customer’s satisfaction.- Ensuring smooth running of a team of 15 agents and achieving the set goals by the company. Be a role model for the team in terms of customer orientation and business principles. Be the point person and elevation for all concerns. Show less
Quick answers generated from the profile data available on this page.
Rustan Pacamalan works for Rapid Crush Inc. (Homebased - Part / Full Time).
Rustan Pacamalan is listed as Information Technology and Services Professional at Rapid Crush Inc. (Homebased - Part / Full Time).
Rustan Pacamalan is based in Philippines while working with Rapid Crush Inc. (Homebased - Part / Full Time).
Rustan Pacamalan has worked for Rapid Crush Inc. (Homebased - Part / Full Time), 1&1 Internet, Inc., and 1&1 Internet Philippines.
You can use AeroLeads to view verified contact signals for Rustan Pacamalan at Rapid Crush Inc. (Homebased - Part / Full Time), including work email, phone, and LinkedIn data when available.
Rustan Pacamalan holds Bachelor'S Degree, Computer Science Major In Information Technology from Xavier University, Ateneo De Cagayan.
Rustan Pacamalan is listed with skills including Networking, Pc Hardware Assembly And Troubleshooting, Os Migration, Cloning Of Websites, Microsoft Office, Scripting, Shell Scripting, and Web Hosting.
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