Robert Paden Email & Phone Number

United States

• Identify, hire and develop the future thought-leaders of Gartner• Oversee growth and development of early-mid level Expert talent throughout lab journey• Maintain a high performance culture and mindset through personalized goal setting• Collaborate with Research Practice leaders on expectations of performance• Champion and coach for content quality throughout content creation process• Champion and Coach for Interaction and Client Engagement Quality• Coach associates on how to support sales and service partners to drive client retention• Develop, own and support lab-focused projects and initiatives• Contribute to key project, initiatives, executive meetings, and business operations

Fort Myers, Florida Area

• Supervise, coordinate, and manage the day-to-day operations of the Research Engagement Services teams that provide 24/6 support of internal and external Gartner clients.• Conduct quality assurance (QA) reviews, capturing robust feedback to inform coaching conversations• Overall accountability for team(s) output. Manage the workload of associates to ensure needs of internal and external clients are met in a timely manner.• Support increased productivity and efficiency through changes to team design and responsibilities, scaling and simplifying processes, and other strategies that improve the ROI of investments• Manage, mentor and motivate associates through individual development, and performance management.• Promote, support & execute Gartner’s DEI strategy across teams through highlighting events and initiatives, creating equitable learning opportunities, broadening representation and/or sponsoring and supporting efforts to expand representation across all groups at the leadership level.• Coach and model decision-making and actions that reflect a strong understanding of the Gartner business model, mission critical priorities and financial goals.• Act as a broker on behalf of Research whenever an issue or escalation should arise with an internal or external client.• Lead and manage ongoing projects that touch multiple functions, systems and business units to a successful conclusion.

Fort Myers, Florida Area

• Proctor interviews for Specialist candidates• Train newer Seniors on interview process• Champion and reinforce Research-wide standards• Collaborate directly with Research & Advisory leaders to better understand shifting research agendas, focus and expectations• Proactively suggest/develop/support/optimize new processes in order to gain efficiencies• Escalation management• Facilitated associate onboarding training• Management of Special Programs at Gartner Conferences

Fort Myers, Florida Area

• Assisting clients with their most pressing mission critical priorities by aligning them with the most appropriate resources at our disposal.• Perform research fulfillment by responding with the appropriate Gartner Research or scheduling the client to speak with an analyst.• Accountable for content knowledge expertise in assigned technology areas.• Stay up-to-date with core topics, published research and research area coverage to better assist clients with their initiatives.• Collaborate with Sales and Research Analyst communities to better understand clients needs.• Part of the Job Swap Pilot Program

Fort Myers Beach, Florida

In one year moved from basic reservations to administrative assistant. In that short time I accomplished a redesign of the company training program, and developed a cohesive policy and procedure manual for all products the company offers.Responsibilities include:- Supervisor of reservations staff (approximately 20 individuals across 3 locations)- Customer service- Answering phones and taking reservations- Reservations database management including liabilities, credits, transactions, charge-backs, and capacity for vessels- Organizing reservation reports and information- Training of new employees- Manage product policies- Working with other departments (Marketing, IT, HR etc...) on various long term projects to promote company growth and improvement- Developing business partnerships in the local community- Event planning and organizing- Representing company in social settings

Gainesville, Florida Area

Cultural Resource Management