Quality Control
Current
Mar 2018 - Present
Who is Robert Pagan? Overview
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Quick answer
Robert Pagan is listed as Quality control at Tesla, based in Union City, California, United States. AeroLeads shows a work email signal at teslamotors.com and a matched LinkedIn profile for Robert Pagan.
Robert Pagan previously worked as Escalation Manager/Technical Support Engineer at Atlantis Computing (Pre-Ipo) and Escalation Manager/Technical Resolution Manager/CRE Manager at Emc/Data Domain.
Company email context
Email format at Tesla
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{first_initial}{last}@teslamotors.com
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Profile bio
About Robert Pagan
A dedicated technical support and escalations professional with strong communications and collaboration skills and has a passion for learning new technologies. Experienced in working in fast-paced environments requiring strong organizational, technical and interpersonal skills. History of working with resource management, escalation management, data storage devices, data recovery, troubleshooting and maintenance.
Listed skills include San, Storage Area Networks, Solaris, Storage, and 45 others.
Current workplace
Robert Pagan's current company
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5 roles
Robert Pagan work experience
A career timeline built from the work history available for this profile.
Escalation Manager/Technical Support Engineer
-Performed installations and configuration of Atlantis software to create Hyper-Converged environments-Remote troubleshooting of production installations using customer approved system access-Replicate customer environments to simulate reported problems and create KB articles for problems or solutions found.-Managed escalated cases reporting progress to involved internal and external groups-Created and Troubleshoot devices in virtual environments (Vmware ESXi, Citrix Xenserver, Linux)-Casualty of mass layoff in June 2016
Aug 2013 - Jun 2016
Escalation Manager/Technical Resolution Manager/Cre Manager
Emc/Data Domain
-Focused on increasing customer satisfaction and loyalty by insuring proper handling of complex customer issues-Drove weekly escalation meeting providing focus on urgent customer bugs-Handled technical interactions between internal and external contacts to drive the technical resolution.-Managed fly to site engineers which are made available for political or customer satisfaction cases-Collaborated with Engineering to close interoperability and serviceability gaps within the BRS product portfolio-Worked with Engineering and Support to develop Root Cause Analysis (RCA) reports when required-Helped define and document Escalation management (Technical Resolution Management) processes-Offered new position (pulled) at Atlantis Computing by the VP of Support
May 2010 - Aug 2013
Lead Technical Support Engineer
-Supported field and sales engineers with troubleshooting functional and performance problems-Created action plans, Knowledge Base (KB) articles, and Jira bugs for problems found.-Performance tuning using IOmeter, iostat and WireShark-Troubleshot SAN, NFS, CIFS, NDMP, VTL, RAID, and Backup environment for connectivity and performance issues-Verified support-ability of existing or new installations with a focus on drivers, patch revision and hardware-Offered new position (pulled) at EMC/Data domain by the Escalations Director
Oct 2006 - May 2010
Mts3 (Member Of Technical Staff)/Technical Support Engineer 3
-Managed escalated support cases and bugs for SAN connected disk and Backup devices tape devices.-Hosted weekly meetings with partner company (Dot Hill) to discuss pending escalations and unsolved bugs -Reproduced customer bugs and created solutions. Created knowledge base articles (KB) for findings.-Created training materials and trained new and existing support engineers.-Focused on Veritas Volume Manager, Solstice DiskSuite, Veritas NetBackup, EMC (Legato) Networker, Solstice
Mar 1996 - Oct 2006
FAQ
Frequently asked questions about Robert Pagan
Quick answers generated from the profile data available on this page.
What company does Robert Pagan work for?
Robert Pagan works for Tesla.
What is Robert Pagan's role at Tesla?
Robert Pagan is listed as Quality control at Tesla.
What is Robert Pagan's email address?
AeroLeads has found 1 work email signal at @teslamotors.com for Robert Pagan at Tesla.
Where is Robert Pagan based?
Robert Pagan is based in Union City, California, United States while working with Tesla.
What companies has Robert Pagan worked for?
Robert Pagan has worked for Tesla, Atlantis Computing (Pre-Ipo), Emc/Data Domain, Pillar Data Systems, and Sun Microsystems.
How can I contact Robert Pagan?
You can use AeroLeads to view verified contact signals for Robert Pagan at Tesla, including work email, phone, and LinkedIn data when available.
What skills is Robert Pagan known for?
Robert Pagan is listed with skills including San, Storage Area Networks, Solaris, Storage, Nas, Raid, Unix, and Virtualization.
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