Coordination and responsible for sales operations regarding hotel accomodation of 44 rooms. - E-commerce coordinator:o “B2C” Business to consumer (Booking.com, Expedia, Hotelscombined, hotels.com, …)o Search engine positioning o Interaction with current and future customers – CRMo Managing Listenings on Third-party travel siteso Managing Online Marketing: Configuration, contents, availability, rates, promotions- Sales operations assistant:o Product developmento Production and Analysis of statistic and sales reportso Analyse and preview business and demand evolution;o Set rates according to availability and yield strategy, cross-sell and up-sell room types;o Efficient and complete communication with all other departments, especially front desk and accounting;o MICE Management – Meetings, Incentives, Conferences and Events- Front desk clerk:o Hostesso Manage the registration process - check in /check out o Conciergeo Reservationso Manage front desk accounting reportso Customer service, office management and bookkeeping procedureso Manage working relationships and communication with all departments.o Problem and crises handling

Coordination and responsible for the business performance/operation of two restaurants (fine dining ‘a la carte’ service up to 100pax ; buffet service/groups up to 350pax)o Maître d’hôtel / Hostess – Customer oriented serviceo Coordination of 20 staff members (recruiting, training, manage, monitoring, supervise and motivate staff)o Development and implementation of business indicators/reports (define sales objectives, revenue, expenses, profit, waste, targets and budgets) - analysing trends and resultso Follow up customer queries and complains o Food & Beverages stock and supplies - purchasingo Marketing actions (pricing, promotion events, social events, up-selling)o Maintain high standards of quality control, hygiene, and health and safetyo Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges, costs control o “POS” Point of sales software user

Development, implementation and coordination of several environmental initiatives with local community. o Funding application development o Development of awareness campaigns o Partnerships with local organizations, public institutions and schoolso Project development, strategic, technical and financial management

Development and implementation of a reduction program and awareness campaign leading to a 32% decrease of food waste of the 23000 participants.o Team coordinator of 40 memberso Training staff and volunteerso Statistic study monitoring the festival food wasteo Publications and development of initiatives and awareness campaigns

Director and representative member of 1300 students developing cultural and social initiatives.o Funding application development o Project development, strategic, technical and financial managemento Public institutions and partnerships o Events executive management (cultural, social, sport events) o Team coordinationo Management of business unit – copy centre