Leading the Deputy Operations Manager and a team of 16 Operatives to deliver world class service to bereaved families. responsible for 121's, appraisals, recruitment and resource allocation

Area Manager within the Household field operations. Responsible for delivering the best possible Census return in West Berkshire & Reading. Direct Line Manager to 13 Team Leaders and overall responsibility for 60+ Census Officers. Analyzing Management information, Liaising with key Stakeholders, and gathering Local knowledge to help form resourcing decisions. Complete HR responsibility for Team Leaders including Right to Work checks, Training and processing any leavers. Managing the distribution and asset tracking of all Technical and Non technical kit within the field. Managing the Field team through Virtual team meets, virtual 121's and in field observations

PACE REHABILITATION LTD OCTOBER 2018 - JULY 2020UK based specialists in co-ordinated multidiscipline traumatic injury rehabilitation and prosthetics. Turnover £1.2m, 45 employees. Typical prosthetics valued from £5k-100k with a 13-week lead time. Business generated through insurance and legal referrals from accident/injury claims.BUSINESS DEVELOPMENT MANAGER - SOUTHHired to lead the Southern operation’s business development. Tasked with helping the business understand current trends and sales cycle, identify new opportunities and grow them. Full ownership of operational profit and loss and sales revenues.• Analysed prior three years’ commissions as basis for developing new business and account growth opportunities amongst insurance companies and legal firms. Delivered against expansion objectives, growing deposits for clinical work by a third from £0.75m to £1m in six months.• Visited Law firms and Insurance firms across the South to present on the company’s services and products. Often presenting to executives and partners. Also presenting new products to any existing customers to keep them up to date with the latest technology and trends.• Always training and staying up to date on any new products or services to ensure they could be eloquently showcased to customers.

HEATHROW AIRPORT LIMITED (HAL) International airport west of London, with c475k aircraft movements and 79.3m passengers in 2018. Four terminals, two runways, 7k employees, turnover £3bn. Heavily regulated and unionised environment.Operational accountability for daily shifts of 15 Security Managers, with eight directs. Remit to ensure safe, fast and secure passage through T4 security with focus on customer service and shedding the historic “Security Guard” image and team attitude. Stakeholder management with the airlines and operations in handling of major incidents and avoiding service quality rebates (SQRs).• Acted as Incident Director and escalation point for major incidents, mitigating risks that impact safety and security of passengers, staff or infrastructure, acting on crises with calm authority and fast thinking.• Built and trained new centralised absence management team, saving £150k in sickness absence in 12 months.• Consolidated security activities delivering cost savings of c£130k pa with no impact on service. Analysed data, officer movements and volumes, negotiating with Unions to remove the stand-alone Private Search role. • Achieved top aviation service quality Airport Service Quality (ASQ) score in Europe for service in Q4 2017 coming above Amsterdam Schipol (consistently the benchmark).• Coached and mentored five of my direct reports assisting in their personal development. Four were promoted within the business and one took a new career path outside of Heathrow.• Brought 10k (10%) consumables budget overspend back into line, implementing new ways of working and streamlining processes, meeting budget 2017.• Part of the management team that achieved the highest Best Companies score within Heathrow reflecting a very engaged workforce within T4.

Managing a team of 3 Police Constables and 4 Police Community Support Officers. As a Neighbourhood team based in busy Ealing Borough our task was to Understand and manage the expectations of Residents and businesses in the area. As well as dealing with any unexpected incidents on a day to day basis.Often using Benefit & consultative Sales techniques to achieve the best possible outcome in difficult and stressful situations.Engaging with Stakeholders within Government and the community. Communication was a key skill needed for success within the role

Offering advertising in the Slough Express paid for Newspaper. Seeking new business and managing existing clients. Covering the Slough & Windsor areaUsing Benefit and consultative sales techniques to sell either one off Advertisements or longer advertising campaigns Managing the relationship between the Client and the production department. Ensuring effective communication in order to deliver the right product first timeAchievement – 2005 Generated the highest amount of New business in 2005. Mainly driven by Building long term relationships with Clients using the local rival Newspaper

Managing an existing client database of Trade businesses that advertise in the NewspaperCanvassing for new business to increase portfolioSales negotiation