Paul Weston work email
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Happy to be here, easy to work with.A first-generation child of Mexican parents, I am multicultural and multilingual. I graduated from Vanderbilt University with a major in Human and Organizational Development and minors in Corporate Strategy and French. I'm emotionally intelligent and enjoy finding what drives people and their organizations. I find a thrill in making complex ideas easy to understand and actionable. Traveling as often as I can, I enjoy becoming immersed in and recognize the importance of all cultures. Human and civil rights issues are important to me, and I serve to fight for them every chance I get. Creative yet practical, I'm a strong contributor to any group.Passionate about human connections.Experienced in the international business sphere. Loves making complex concepts accessible.Artistically creative as well as in problem solving.
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Sr. Customer Success Manager, OnboardingKojo Dec 2024 - PresentSan Francisco, California, Us -
Customer Success Manager, OnboardingKojo Jun 2023 - PresentSan Francisco, California, Us
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Career TransitionCareer Break Mar 2023 - Jun 2023
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Customer Success Retention ManagerServicetitan Oct 2021 - Mar 2023Glendale, Ca, Us- Projects helped achieve company-wide churn rate of less than half of SaaS average- Built, executed customer-facing retention plans for executive-level escalations and highest-risk customers by partnering with executives, internal and external teams- Drove sensitive company-wide changes by interacting 1:1 with customers- Analyzed churn data to optimize key customer journey touchpoints for max retention (e.g. Sales to Success Welcome Package)- Increased forecasting accuracy >50% by understanding CSM Manager needs to create custom strategies for precise and timely reporting habits e.g., auto-delegated Google Tasks via TasksBoard- Reduced CSM Manager workload ~4 hours/week by identifying gaps in and creating solutions for escalation reporting alongside CS, Telecom, and Data Teams to drive organizational excellence- Reduced CSM workload ~4 hours/week by streamlining manual CS workflows e.g., automating Salesforce record maintenance and the customer offboarding process- Overhauled and owned Retention New Hire Training presentations, integrated SOP enablement- Coached and served as main point of contact for CS Managers on retention strategy and SOP -
Senior Customer Success ManagerServicetitan Aug 2021 - Oct 2021Glendale, Ca, Us- Developed strong working relationships with management contacts at 75+ home services businesses- Facilitated coaching and training sessions on product best practices and workflows using custom-built materials and visual aids- Manage initiatives to increase product adoption and brand advocacy- Drove team building efforts, was a key player in the Success Hero Program to increase cross-departmental cooperation
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Customer Success ManagerServicetitan Apr 2020 - Aug 2021Glendale, Ca, Us- Acted as a subject matter expert on custom product features for strategic accounts- Collaborated with customers and product managers to manage product enhancement requests- Acted as an escalation point on customer support tickets- Identified areas for improvement in the customer experience, both in our product and processes
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Customer Success AssociateIzenda Mar 2019 - Apr 2020Atlanta, Georgia, Us- Self-service business intelligence software integration project management, 25+ accounts- Engineering resource coordination- Company-wide support program overhaul and planning- Enterprise account management and customer success management -
Accounts And Marketing ManagerAgency Spotter Dec 2017 - Mar 2019Atlanta, Ga, Us- Main customer service touch point for entire clientele base of 14,500 agencies and worldwide potentials- Managed paid accounts with 120+ marketing agencies- Vetted agencies for marketing project budgets as high as $150K- Managed entire social media suite more than doubling blog viewership from 8K to 20K/month -
Operations Intern, The Mcdonald'S DivisionThe Coca-Cola Company Jan 2016 - Aug 2016Atlanta, Ga, Us- Researched how to increase brand awareness for innovative technology, specifically in food and beverage- Created a nation-wide Freestyle ambassador program, a project which involved agency reconnaissance, promotional strategizing, marketing flair, and budget management- Analyzed current marketing materials from the millennial POV and helped design future approaches in many media- Organized ops conferences and meetings (logistics, materials, AV, hospitality)OPERATIONS:- Collaborated with senior operations teams to ensure compliance with delicate and complex technological protocols outlined by restaurant stakeholders- Created training materials for teams of Freestyle representatives using best practices found via extensive research - (deliverables had to effectively communicate both technical and human-resource oriented learning points)- Constructed and tested evaluation materials to track Freestyle representatives' immediate efficacy and progress- Helped find, customize, and implement proven strategies to improve representatives' performance -
International Relations InternIae Aix-Marseille Graduate School Of Management Jan 2015 - May 2015Aix En Provence , 13089, Fr- Administered exchange programs for students from around the world - Acclimated international students who chose to enroll permanently at the IAE- Coordinated necessary processes in the Institute's international relations office- Streamlined and updated course catalogues through discussion with business professors in French- Translated key speeches from French into English and vice versa- Researched and built an International Student Handbook, a rewarding and germane task because I was an international student at the time. - The majority of my work at the IAE was carried out in French -
Marketing And Business Development InternExperiencias Xcaret May 2014 - Jul 2014Playa Del Carmen, Quintana Roo., Mx- Designed, a systematic inquiry into the guest/user experience at the largest and most profitable group of theme parks in Mexico- Collected and analyzed both quantitative and qualitative data- Presented my findings to the entire marketing team and other key stakeholders- Researched and helped construct plans of action to improve guest experience- The entirety of my work at The Experiencias Xcaret Group was carried out in Spanish -
Math And Reading TutorKumon Jul 2012 - Aug 2013Rutherford, New Jersey, Us- Tutored children ages 3-13 in math and reading concepts- Maintained relationships with stakeholding parents- Administered standardized company tests- Completed Kumon Learning Center grader training -
Private TutorPrivate Tutor Jul 2011 - Aug 2013- Built lesson plans for tutoring with special focus on the rhetorical devices, analytical reading, annotation of texts, and the Spanish language (courses I-V)- Delivered lessons during individualized hour-long sessions- Scheduled sessions convenient for clients
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Concessions ManagerCobb County Parks And Recreation Sep 2010 - Nov 2012Marietta, Ga, UsManaged teams of 2+ in the successful and profitable operation of concession stands within the park. The position involved team supervision, cash handling, inventory awareness, and food preparation.
Paul Weston Skills
Paul Weston Education Details
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Vanderbilt UniversityFrench -
El Ministerio De Educación De España (Isa)Spanish Language And Culture
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George Walton Comprehensive High SchoolHigh School Diploma
Frequently Asked Questions about Paul Weston
What company does Paul Weston work for?
Paul Weston works for Kojo
What is Paul Weston's role at the current company?
Paul Weston's current role is Anti(churn) Hero | Customer Retention Pro.
What is Paul Weston's email address?
Paul Weston's email address is pw****@****ola.com
What is Paul Weston's direct phone number?
Paul Weston's direct phone number is +177063*****
What schools did Paul Weston attend?
Paul Weston attended Vanderbilt University, El Ministerio De Educación De España (Isa), George Walton Comprehensive High School.
What are some of Paul Weston's interests?
Paul Weston has interest in Psychology, Writing, Children, Fashion, Consulting, Environment, French, Advertisement, Customer Service, Digital Photography.
What skills is Paul Weston known for?
Paul Weston has skills like Spanish, Public Speaking, Microsoft Office, Time Management, Social Media, Microsoft Word, Powerpoint, Customer Service, Facebook, Marketing, Creative Problem Solving, Microsoft Excel.
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