Reece Bigger Email & Phone Number

Princeton, Nj

Plainsboro, Nj

Newark, Nj

Property Manager for a ~300,000 sq. ft. 12-story LEED-certified building which is the US headquarters for a Global Fortune 100 company. Building Management: Ensure round-the-clock optimal operations of the building for physical infrastructure, mechanical and security via both in-house teams and contracted 3rd party providers. Orchestrate all necessary routine, remedial and preventative work with minimal disruption to tenant operations. Heavy focus on preventative building management.Tenant Management: Responsible for ensuring tenant satisfaction by managing open communication channels, response turn-around times and metric reporting. Enforce occupancy policies and procedures in a mutually acceptable way. Financial and Contract Management: Prepare and manage annual budget for the building. Manage multi-bid RFPs across multiple categories and assess bids based on overall ROI indicators in addition to price.

Kendall Park, Nj

Corridor Medical is one of the five Endicott Call Centers and services physician offices and hospitals. Role was responsible for running all of Corridor Medical’s 24/7 call center operations, as well as managing the turn up and consolidation of 3 sister sites.IT: Managed the installation of the new Startel Server System which services all five Endicott Call Centers. Was the IT lead for Corridor Medical including desktop support. Coordinated the installation of a central building card access and video system.Infrastructure Management: Managed maintenance repair work (HVAC, mechanical, carpentry, plumbing, electrical, painting, and furniture installation) for general office area, contact center floor and warehouse facilities. Operations and Financial Management: Managed the RFP process to bid projects, review contractor bids, award and oversee contracts. Scheduled shifts and processed payroll. Procured necessary maintenance and janitorial supplies. Managed invoice payment system. Business Development: Brought in new customers and maintained existing customers. Human Resource Management:Lead a staff of 20+ call center representatives, as well as 3rd party maintenance, custodial and ground crew.

Mercerville, Nj

Hot Box Hearth & Home was a general contractor for residential and commercial property improvement projects. Delivered projects on time and on budget for 120+ customers from project specification to warranty fulfillment. Provided full service to clients from demolition through to project finish, including insurance compliance.Specialized in securing government approvals for historical projects and the IRS Green Tax Credit.Received 94% customer satisfaction rate, exceeding industry standard.Exclusive parts and service dealer for Vermont Castings / Pierce Phelps Corp.

Newark, Nj

Information Technology implementation project:IDT was a long-distance phone company that had a significant call-center operation. Was the Project Lead and Programmer in the transformation of IDT’s call center operations from a telephone-centric operation to a multi-channel communications business. Implemented and maintained the Nortel system that could process >600,000 calls a month via ~5,000 (800) numbers and a call center staff of 800+ agents.Wrote and implemented diagnostic maintenance program to test multiple call center functions including voice mail systems, music sources, routing tables, time of day commands, checked queuing and skill based routing.Performed call center programmer / administrator duties.Responsible for data harvesting and analytics to produce recommendations to senior management on key business parameters including staffing levels at different times of the day, length of wait times vis-à-vis reason for call, and software changes to improve productivity.Proficient in implementing Erlang C (Work Force Management) and Rostered Staff Factor (RSF).

Newark, Nj

Main manager/programmer for IDT's telephony systems.

Newark, Nj

Created reports and studied trends from forecasts that I developed from the telephony systems for all outbound and inbound traffic.

Newark, Nj

Tier 1 level help for employees in the company that were having issues with their phone systems.

Lead scuba instructor, responsible for meeting sales targets for the retail store and vacation packages.

Manager and Lead scuba instructor. Tasked with meeting sales targets in the retail store.

Ridgefield, Nj

Sales, invoicing and record keeping for military surplus equipment. Worked closely with the BATF with a focus on documentation management.

B.A., Business Administration And Marketing

Activities and Societies: ROTC

Business, Management, Marketing, And Related Support Services

Activities and Societies: Chess Club and ROTCVice President of the student body. Track scholarship. Worked part time jobs throughout.