Ryan Costello Email & Phone Number

Boston, MA, US

Braintree, Massachusetts, United States

• Established and maintained strong relationships with assigned private practices within TMIN by implementing EPIC and resolving issues throughout the adoption process.
• Led webinars to educate practices on enhancements to the eClinicalWorks system, driving improvements in workflows for contract measures and optimizing overall system efficiency
• Built templates and schedules in EPIC and assisted with workflow enhancements for assigned practices.
• Responsible for two-way communication with EPIC and eClinicalWorks practices to identify and resolve day to day issues using systems and to provide critical updates and information about systems to practices

Boston, Massachusetts, United States

• Provided critical administrative support to Clinical Team to ensure timely and effective patient transitions from inpatient acute care setting.
• Worked independently to support clinical staff by managing inpatient authorizations, obtain medical records and discharge summaries, and route incoming calls and faxes.
• Created and organized daily censuses using Patient Ping to display admissions, discharges, and level of care changes.

55 Fruit Street, Boston MA

• Responsible for implementing Remote Patient Monitoring Program for COVID 19 patients to efficiently transition patients to an outpatient setting.
• Navigated members chart in EPIC to successfully collaborate with PCPs, Specialists, and Hospitals, to obtain complete medical records from external facilities to support the efficient use of medical resources.
• Supported busy inpatient hospital service units by facilitating smooth transitions for patients to an outpatient setting by scheduling convenient follow-up care.

Boston, Massachusetts

• Collaborated with Ophthalmology (OPH) Project Coordinator to analyze points of concerns and developed an employee satisfaction survey to improve employee gratification.
• Conducted an internal audit for ophthalmology imaging devices, unique device identification software and computer information.
• Created a SharePoint forum for new OPH equipment requests and device decommissions to improve tracking of devices throughout the MEEI Network.
• Gained a hands-on working knowledge of Front Desk Staff workflow by checking in patients for appointments, verifying correct information in Epic and ensuring patient satisfaction.

Norfolk, Massachusetts

• Educated and assisted clients in new products and purchasing decisions while increasing their awareness through promotional events and tastings.
• Facilitated daily operations including ordering and merchandising.

Bachelor'S Degree, Health/Health Care Administration/Management

Activities and Societies: Lacrosse

High School

Activities and Societies: Member of the Basketball and Lacrosse teams