Randall Adrian Pereira Castro Email & Phone Number

San José, Cr

San José, Costa Rica

· Resolved complex support incidents (4 - 5 cases per day) related to the Microsoft Azure platform, ensuring service availability, quality, and outage management.· Collaborated with internal teams to escalate and resolve billing and subscription management issues efficiently, leveraging knowledge of Azure architecture and offerings.· Successfully handled challenging and politically-sensitive customer situations, maintaining professionalism and focus on customer satisfaction.

Escazú, San José, Costa Rica

· Conducted cold calling, objection handling, and lead qualification, averaging 300+ calls per day on a 10-hour shift.· Identified and engaged decision-makers to assess BANT criteria (Budget, Authority, Need, Timeline), resulting in a high conversion rate.· Ranked among the top 10 performers out of a team of 80 BDRs, consistently exceeding targets.· Facilitated appointments between qualified prospects and account executives to drive business opportunities.

San José, Costa Rica

· Provided expert consulting services to enterprise clients on telecommunications solutions, optimizing technical requirements and cost-effectiveness.· Negotiated contracts with all major US telecom carriers to secure favorable terms for clients, ensuring long-term cost savings and quality of service.· Managed end-to-end process from quotes and order processing to inventory management and billing dispute resolution, enhancing client satisfaction and retention.

Escazú, San José, Costa Rica

· I was the strategic link between clients, business teams and technical teams, communicating with all stakeholders to translate customer requirements into tangible deliverables. · Facilitated communication between all stakeholders to translate client requirements into actionable project plans, ensuring successful project delivery.· Coordinated a diverse portfolio of projects worth up to $950,000, leading internal teams across different time zones to meet project objectives and deadlines (US, South Africa, India).· I maintained constant communication with the client and with the sales team, to turn new-found needs that came up during the implementation into new sales opportunities.

Sabana Costa Rica

• 3G Implementation Project for ICE & Telefônica Movistar.• Crew lead throughout the Costa Rican territory. • Transmission equipment configuration and installation. • Delivery of finished live sites and customer's sign off.