Operations manager in the hospitality/foodservice industry with 13 years experience. Charged with the financial and operational success of 26 twenty-four-hour store unitsResponsible for all day to day operations which include inventory control, employee training and retention, cash management, marketing, and customer service for 26 restaurant. Controlled all accounts of the P&L and was consistently able to keep cost of goods and payroll under targetConsistently met or exceeded organizational profitability measurement targets in the areas of Food Cost, Labor Cost and Total Operating ExpensesMotivated, trained, and mentored a staff of 3 Division managers, 9 District manager, 26 Unit Managers, 3 Human Resource Managers, 3 Maintaince technicians and 500+ associatesEnsure day to day operations meet WH criteria by staffing restaurants with quality people who are held accountable to high standardsOrganized outdoor catering events and maintained service standardsI have proven successes in planning and executing events, increasing sales, marketing and creative development for internal and external clients as well as developing and managing client relationshipsTracked, analyzed and identified root causes of customer complaints and lead management team to implement systematic solutionsUsed customer feedback tools and techniques in making decisions and improving systemsSupervised the preventive maintenance and upkeep of equipment, facility, and groundsSpecialties: Excellent performance in account and sales expansionProviding exceptional customer service at all times; responding to customer complaints and comments; ensuring standards for qualityExcellent knowledge of Financial ManagementExcellent in collecting, analyzing and organizing relevant information from various sourcesExperienced in multi-tasking and meeting multiple deadlinesHighly efficient team player with sound leadership skillsEasily adaptive in an atmosphere of constant change