• Act as technical SME and support for website platform and related technologies (payment processing, tax compliance, middleware, point-of-sale, inventory management and ecommerce shipping). Document website errors and paths to resolution. Reach out to our website partners when technical issues arise on their end. Respond to customers when they experience an error during their online shopping experience.• Manage a catalog of 39,000+ items by working with our brand partners to source photos, descriptions, and safety features for all new and existing products. Optimize website and product performance online through implementation of accurate product information and SEO. Ensure online product pricing follows Minimum Advertised Pricing (MAP) standards and make updates. Implement new or timely content.• Assure a seamless customer experience through incorporating UX standards in all website layout and design considerations on the front end. Document workflows and train salesfloor associates on order fulfillment processes on the back end. Explore new customer sales channels and research online consumer trends. Provide customer service by responding to customer emails and process returns, exchanges, and refunds.• Responsible for maintaining close relationships with our website partners, providing guidance and support for website related projects. Work with management team to draft project requirements reflecting their website priorities and desired brand standards. Confirm business requirements via testing and project sign-off. Documents website errors and communicates with partners regarding steps needed for resolution.

• Provide bar patrons with superior service in the goal of a pleasant drinking experience.• Serve drinks while maintaining a clean and sanitary bar and dining room.• Correctly pour beers and accurately prepare drinks to bar standards.• Open and update customer bar tabs, process customer payments and maintain secure cash drawers.• Restock merchandise and To-Go areas as needed.• Perform opening and closing duties, setting up for the day and/or for the next shift.• Stay up-to-date with day-to-day changes to the bar menu, new beer releases, local liquor laws and trends within the craft beer industry.• Verify customer IDs and ensure customers are of legal age to purchase and consume our products.

• Improved the visibility and relevancy of pages and documents on Wells Fargo's intranet by optimizing page titles, names and descriptions along with keyword metadata.• Evaluated existing SEO metadata for individual pages and wrote new metadata where none exists and where existing metadata did not meet search engine guidelines.• Contracted via K-Force

• Managed the creation, maintenance, and compliance with corporate content guidelines for SharePoint 2010 Team Sites on the business-side of the organization.• Provided second level support through investigation and resolution or escalation for reported end user issues.• Collaborated with Communications team regarding rollout of communication initiatives.• Contributed to the day-to-day operations, long-term strategy, and goal setting for Scottrade’s intranet, “The Insider”.• Coded tables and custom page layouts in CSS and JavaScript • Used Adobe Creative Suite (Dreamweaver) to code and incorporate custom designs into existing corporate intranet sites • Modified existing code with project applications that ran off the company’s intranet

• Supported Scottrade’s CRM teams and tools through working with stakeholders to identify current and ongoing needs and acted as a liaison with dedicated CRM vendors.• Reviewed test scripts to ensure successful development, testing and rollout of CRM updates.• Confirmed project rollouts to ensure successful implementation of requirements.

• Contributed to the oversight of policies, standards, procedures and a team of designated subject matter experts as they related to managing and updating content on the intranet.• Collaborated with stakeholders, business analysts and project managers across the organization to draft business requirements for intranet-related projects.• Led SEO efforts to improve results by surfacing reliable, current, and relevant content to end users.

• Assisted the Director of Marketing and Alliances and the Oakwood sales team in both day-to-day and long-term marketing efforts; which involved event coordination, market research, business development and public relations.• Supported IT consultants through contract preparation, RFP process management, proposal drafting and organization of Letters of Understanding and Terms and Conditions documents.• Responsible for content updates on corporate website, intranet and CRM system.

Distributed weekly reports detailing transportation services provided for MTM and generated and managed invoices for monthly to semi-monthly payments.

Addressed recipient and member complaints with contracted transportation providers.

Arranged transportation for Medicaid recipients and health plan members through intake phone calls.