Case management duties: Provide case management services to clients who have been involved in human trafficking. Supporting clients includes offering transportation when necessary; accompanying clients to appointments to provide advocacy if needed; helping clients access clothing, hygiene items, laundry facilities, and food; assisting in processes such as finding employment, housing, schooling, daycare, etc. with the goal of regaining stability and independence. Harbour duties: preparing lunch and dinner for clients; providing clients with access to showers and laundry facilities; providing access to hygiene items and clothing; providing basic case management such as helping with job resumes, enrolling in school, applying for state assistance such as SNAP, TANF, and Medicaid. On-call once a week via NMDC hotline phone to take referrals and answer phone calls and messages from current clients.

Swing shift supervisor. Main duties include overseeing evening staff and current clients. Other duties include building rapport with clients and offering support; answering phones; taking/making decisions on referrals; completing intakes; completing daily notes and sending pass downs via email; communicating with other supervisors, program manager, and therapists regarding any client concerns; maintaining communication with guardians/CYFD and their teams regarding clients; administering prescribed/over-the-counter medications; teaching life skills such as doing laundry and washing dishes; preparing meals and completing evening house chores; monitoring phone usage; redirecting clients when necessary; de-escalating crisis situations (violent behaviors/AWOL’s) and following appropriate protocols which often include communication with guardians, Children Youth and Family Department , Bernalillo County Sheriff’s Office, and emergency medical services/Bernalillo County Fire and Rescue.

Conducted street outreach for youth who fell under the definition of “homeless” ages 12 to 21 and offered different resources. Provided Life Paks, as defined in the street outreach grant, which contained hygiene items and food. Items such as sleeping bags, blankets, tents, socks, and underwear were also on hand to provide if requested. Introduce clients to local drop-in centers such as New Day and The Harbour (New Mexico Dream Center) that provided clothing closets, hot meals, laundry, and activities. Different methods were used for outreach such as driving, walking, and setting up tables in different parts of the city that were high-risk and had a high homeless population. Created relationships and conducted outreach with organizations and Bernalillo County Behavioral Health that also worked with homeless youth in the community.

Duties included greeting patients, checking them in for appointments, and making follow-up appointments through the Cerner system. Working a cash drawer and collecting cash, credit card,or check co-payments after verifying identity information. Answering phones and appropriately directing calls to the correct parties. Communicating patient concerns or requests to the appropriate clinician, nurse, or medical assistant through PowerChart. Prepared paperwork such as billing, clinical orders, and discharge papers for clinicians and sending them to billing and medical records in a timely manner. Build relationships with patients to understand their needs in order to refer them to the most appropriate services such as social work, nurse case management, or community support work. Offering general office support to the clinic and responding to requests in a timely manner.

Front desk work included greeting clients, answering phones, scheduling appointments, scanning and sorting documents into client charts, and assisting clinical staff. Being knowledgeable of family planning protocols as well as checking Medicaid eligibility and importing clinical charges. Other duties included overseeing the needle exchange program which involved monthly reports and ordering inventory from Health Care for the Homeless. Conducting outreach through community events and writing up summaries that were shared with the Public Health Division statewide. Working with health promotion and disease intervention to gather resources for clients. Providing health education and promoting the services that the Public Health Office offers. HIPAA and IPRA compliant.

Bachelor of Science in Community Health Education

Supervise teller line, open and maintain deposit/CD/IRA accounts, work with customers in person and on phone, wires, daily reports, balance general ledgers, monitor and stay within CBC and FDIC compliance regulations and changes, CTRs, SARs, IRS Levys, send and receive cash shipments

Front line/drive-thru teller, balance and audit Traveler's checks, prepare wire forms, receive and prepare cash shipments at main branch until March October of 2006. Moved to downtown branch to become receptionist and train as a loan processor. Duties included answering phones, issuing ATM cards, releasing titles, loan payoffs, assisting member service reps with auto loans, processing loan paperwork