Ryan Feeser, Mba Email & Phone Number

Charlotte, Nc, Us

Columbus, Oh, Us

Raleigh, Nc, Us

Responsible for the financial and operational plans for The Two One restaurant, housed within the Renaissance Columbus Westerville-Polaris Hotel, and drives success to support of the overall objectives of Concord Hospitality.Leverages guest and staff feedback to drive improvements.Coaches and rewards team members to elevate service and performance.

Raleigh, Nc, Us

Charlotte, Nc, Us

Manages all non-marketing customer communications and leads efforts to improve processes related to communications. Partners with leadership on strategy, planning, and implementation efforts. Analyzes customer pain points and develops innovative solutions to reduce customer friction points and increase satisfaction.

Columbus, Ohio, Us

Responsible for developing people-centered service actions to elevate patient experiences across multiple medical units. Conducts patient survey results analysis, identifying actions to implement which result in positive outcomes. Serves as a service and experience consultant to peer group and collaborates effectively.

I was actively pursuing new opportunities and spent this time substitute teaching in multiple districts in central Ohio. This is an example of my desire to stay busy, but more importantly, I added support to an industry that is heavily understaffed.

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Leverages process improvement/simplification methodologies (LEAN, DMAIC, Design Thinking) to implement wide-spread changes that enhance technology capabilities and improve the associate and agent experience with Nationwide. Responsible for very complex business and/or systems process analysis, design, implementation, execution, and operational management. Facilitates change through collaboration with individuals at all levels.

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Responsible for process design and implementation, associate engagement, quality control, and facilitates the execution of enterprise wide initiatives to offer exceptional agency services and experiences. Leads a dynamic team of licensing, agency benefits, and contract management associates who achieve consistent success. Recognized for the ability to face adversity with a positive attitude, inspire others, and advocate for change.

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Responsible for the administration of Agency Benefits, Billing and Reconciliation, and Agency Compensation.Drive continuous improvements in processes through implementation of strong audits and controls.Manage and develop associate talent in high volume business unit. Advocate for change.

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Support vendor change requests, defects and issues.Provide reporting data for Affinity member groups.Process analysis and design; updating process maps as needed for Affinity Operations.Participates in continuous improvement projects.

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Effectively collaborated with multiple business partners on project initiatives.Provided creative solutions to complex issues, utilizing DocuSign and contracting capabilities.Authored process documents for new team responsibilities and provide training to Sales Contract Management (SCM) associates.

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Processed sales contract requests for Exclusive and Independent Channel agents in a pressurized, high-volume atmosphere. Conducted extensive process mapping and authored process documents.Developed Shared Services for the agency appointment and contracting processes for Harleysville and Nationwide Agri-Business. Provided DocuSign support to associates and field sales leaders with Harleysville, Nationwide Agri-Business, and Nationwide Financial.Positioned myself as a leader among a highly talented team.

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Managed inquiries from agents, family members, government entities, and internal employees for all Nationwide regions.Processed Agency Benefit Claims and Agent’s Security Compensation Plan projections and payments.Eager participant in special team projects, exhibiting a positive attitude and a desire to grow.

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Managed Exclusive Agent Policy Transfers with an emphasis on first time final.Actively pursued special projects to develop skills and knowledge of P&C Staff Sales Operations.

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Service P/C policies via direct inbound and e-mail contact with customers and agents in multiple states. Counsel policyholders and agents regarding insurance needs and product availability.Answer questions and provide explanations regarding service requests, coverage, limits, and deductibles considering customer needs as well as company guidelines.Create hassle free policy changes by taking ownership and also handle complex billing inquiries.Joined Subject Matter Expert Team in April 2012.

Managed operations for restaurant and catering business generating over $1.3 million in annual revenue. Provided associates with direction, supervision, training and coaching to ensure consistent delivery with customers.Purchased and maintained inventory while presiding over vendor accounts.

Master Of Business Administration - Mba

Bachelor’S Degree, Economics