Manage business operations with camp owners, including but not limited to budgeting, strategic planning, training and management of personnel.• Design and maintain the company website using HTML, CSS, and SquareSpace which accounts for over 50% of student enrollment • Developed inventory system for props, costumes, and various building materials• Create and design all advertisements and promotional materials• Maintain all social media sites and serve as copy editor for digital communications

Expand on IT BA Level II position analyzing, scoping, defining, and documenting business requirements for complex Rating, Billing, Finance, eCommerce, and Order Flow backend system development using Agile software development lifecycle (SDLC). Project manage multiple concurrent Agile projects through the grooming, coding, and testing phases of the project lifecycle all with aggressive timelines.• Adopt the Lead Analyst role for an order flow and billing system redesign under the Internet of Things (IoT) epic which demands creative problem solving techniques and a large development effort of batch processes and APIs, creating a new source of customer engagement and revenue• Construct and document detailed user stories using insight and opinion from cross-application teams and business stakeholders with a strong focus on a positive customer experience for each project using JIRA • Maintain and develop product backlog and provide story point estimation for groomed user stories, leading to proper resource allocation, project delivery status, and timely risk assessment • Selected as a mentee for the IT-Billing Mentorship program, which targets, trains, and spotlights potential leaders within the organization. Produced and delivered a presentation to executives regarding participation in this elite program• Volunteer as a Google guide to train and assist co-workers with the organization’s migration to G Suite software, resulting in full proficiency across the IT department• Act as lead Clarity project management software administrator and point of contact, serving as the subject matter expert for the entire mainframe IT department• Centralized all in-progress user story data and statistics for executive level reporting purposes, by aiding in the development of a JIRA dashboard which tracks employee allocations and development progress at the organizational level

Promoted as the youngest member of the organization to move into a Business Analyst role. Scoped and defined business requirements for Rating, Billing, and Finance (RBF) backend system development using Agile and Waterfall methodologies. Project managed multiple concurrent projects through all phases of the project lifecycle. • Developed IT documentation, including approach papers and presentations used for executive briefings using Microsoft Office and JIRA• Reduced customer call-in rates and created new sources of revenue for the company, totaling $11M• Managed and allocated resources to company-wide strategic projects to ensure all IT deliverables were met• Consistently achieved and exceeded semi-annual performance expectations, and tasked with increasingly complex projects and responsibilities• Supported implementation, testing (UAT), and quality assurance (QA) of software during all phases of the Agile and Waterfall software development lifecycles, resulting in accurate and reliable deliverables• Validated and designed processes to proactively identify coding and production errors• Participated in new initiatives as requested, including: designing and coding a process to integrate the company’s project management software with SharePoint, informally mentoring a new hire, and automating reports for various stakeholders• Responsible for the creation of the team SharePoint site and the migration and consolidation of pertinent documentation

Served as a lead technical analyst to execute software changes under aggressive timelines for a back-end mainframe rating and billing system. Project managed off-release change control projects for the entire development team.• Responsible for design, coding, and management of back-end mainframe coding projects for the VISION Rating system, adding billing related functionality and improving the customer experience• Supported various marketing strategies in a highly competitive and volatile market through timely IT development• Managed all off-release change control projects by facilitating weekly meetings, assigning support staff, submitting audit documentation, and presenting weekly changes to the IT stakeholders and executives• Coordinated the rollout of development tools for the entire mainframe IT staff, using a high level of organization, planning, and the creation of training materials, resulting in full proficiency across the development organization• Actively engaged and collaborated with teams across the organization and off-shore consultants on software development efforts which ensured efficient and accurate results

Designed, structured, developed, and managed a complex Java batch process as part of a proof of concept initiative. The proof of concept resulted in a net decrease of 55% billable CPU and a cost reduction of $1M. • Worked closely with IBM and various members of company-wide applications to install and troubleshoot the Java Batch framework• Recognized with a “Quality and Innovation” award for involvement in the Java Batch initiative• Responsible for coding and testing of various mainframe Rating system development projects

- Maintained and improved the PHP-based website to utilize a simplified interface and provide accurate and easy-to-find medical information- Automated a system backup for all sensitive patient information to an on-site server- Developed and tested a Java based program to retrieve patient information based on last office visit, which generated monthly mailing lists that helped to recover lost customers- Provided on-call IT support and office-wide hardware and software updates as needed

• Updated system of hand-drawn schematics to current standards using AutoCAD and Solidworks.• Created CAD shop drawings and bills of materials for door and track assemblies based on customer specifications and standardized practices.• Generated complete 3D assembly models and drawings for final inspection of completed products.

• Recorded orders for both customers and sales representatives.• Operated computer system and inventory to outline, update, and troubleshoot customer orders.• Organized reports and itinerary for daily sales.

• Reviewed and assisted in the organized setup of future road construction sites with project engineers.• Assisted with photographing and cataloguing of jobsites, proposal outlining, and permit paperwork.