Riley Hays, Cps Email & Phone Number

Madison, WI, US

Support the development, coordination, and evaluation of the CPS-LC learning cohorts (see below). Provide additional agency support through direct services as a Vocational Peer Specialist and a communications assistant to the Chrysalis leadership team.

Madison, Wisconsin, United States

Coordinate the Certified Peer Specialist Learning Community (CPS-LC) program, an ongoing learning cohort that provides consulting services and technical assistance to behavioral health agencies across Wisconsin engaged in peer support integration, expansion, and advocacy efforts. Provide additional support to the agency through direct services as a.

Madison, Wisconsin, United States

Served as the lead intake coordinator for an outpatient opioid treatment program that uses a harm reduction model to provide care to individuals living with opioid use disorders.

Provide a range of clinical services on a multidisciplinary team using a peer-based, culturally competent, and trauma sensitive approach. Participate in Journey's Marketing & Communications Committee to envision and create internal communications and marketing collateral.

Perform PSS II duties and responsibilities. Support onboarding new hires through hands-on training and workflow documentation. Analyze and review existing workflows and programmatic content. Make informed recommendations to the clinical leadership team to ensure cost savings, and program effectiveness and efficiency.

Provide administrative support and reception services for the Clinical Assessment Unit as part of Journey’s clinic-based services. Triage and schedule requests for court-ordered Alcohol and Other Drug Abuse (AODA) assessments for Dane County consumers. Provide information and referral to approved substance use treatment facilities as needed.

Madison, Wisconsin, United States

Managed the launch of a 5-star Airbnb vacation rental. Directed all operations, including marketing, maintenance, quality management, and guest relations.

Madison, Wisconsin Area

Produced benefit-driven product documentation and corporate communications as a key contributor on the Knowledge Management team. Supported 250+ Paradigm employees and 200+ external customers and their affiliates in the window and door industry.

Greater Madison Area

Supported the development and delivery of 19 anti-poverty programs for 3 counties at one of 16 Community Action Agencies in Wisconsin. Responsibilities included administrative support, grants management, systems administration, and quality assurance.Managed the requirements of federal, state, and local grant programs to ensure contractual and regulatory.

Provided direct support, education, and troubleshooting via multiple channels to persons who are hearing-impaired and living with disabilities. Mentored 10 new specialists to support the employee onboarding program. Worked with national sales representatives and hearing loss advocates to coordinate on-site service calls.

Madison, Wisconsin Area

Developed two immersive art installations – “Reincarnature” and “Awareness” – for a light-based art exhibit featuring local, national, and international artists. Voted "Best in Show" by 2018 patrons, winning over 30% of the popular vote.Learn more at https://www.olbrichgleam.org/.

Madison, Wisconsin

Conducted phone interviews for high-profile national and statewide social science and behavioral health research studies.Studies included:- Behavioral Risk Factor Surveillance Study (BRFSS)- Midlife in the United States (MIDUS)- National Child Support Noncustodial Parent Demonstration Program (CSPED)- National Youth in Transition Database (NYTD)- Padua.

Menasha, Wisconsin

Recruited and supervised 10-20 contributors to a student news publication. Curated up to 160 articles, features, and photos relevant to campus life. Honorary recipient of the Academic Excellence and Service in Journalism award.

Appleton, Wisconsin

Responded to customer service calls for the launch of a new fiber optic television, phone and Internet service suite (AT&T U-Verse).

Oshkosh, Wisconsin

Handled customer service inquiries, orders, and returns and exchanges for a major catalog company and its subdivisions in a fast-paced, high-volume national contact center. Promoted to Customer Service Representative from Telephone Sales Representative within five months. Offered cross sales to complement customers' purchases. Worked extra hours to fight.

Bachelor Of Arts (B.A.), English Linguistics & Language

Activities and Societies: University of Wisconsin Survey Center (UWSC)

Diplôme De Langue Et Culture Françaises, French Language And Literature

Selected participant for semester-long study abroad in Aix-en-Provence, France through International Academic Programs at UW-Madison..

Associate Of Arts And Sciences With Honors, Anthropology, 3.62/4.00

Activities and Societies: Fox Journal, Phi Theta Kappa, and French and elementary to intermediate algebra tutoring.Two awards for Academic.