Ronald Phillips Email & Phone Number

Ramstein-Miesenbach, RP, DE

Ramstein Air Base, Rhineland-Palatinate, Germany

Site Lead for USAFE-AFAFRUCA Financial Management Directorate: Directed daily operations, managed project coordination, and cultivated robust client relationships to ensure seamless financial management and operational efficiency.Led IT team to improve performance metrics in quality, management, scheduling, and regulatory compliance by quantifying.

Ramstein-Miesenbach, Rhineland-Palatinate, Germany

Provided exceptional customer support and technical assistance to a user base of 450+, consistently exceeding expectations with a 99% satisfaction rating.Efficiently resolved over 2500 help desk tickets with a 99% completion rate using Remedy, ESD, and DRA.Developed and maintained a software library to support over 450 users, installing and maintaining.

Kaiserslatuern, Germany

Spearheaded a team of 18 engineers to innovate and implement advanced technology solutions, resulting in a 80% boost in operational efficiency.Led a team of 18 personnel in providing IT support to a 350+ user organization within the 10th Army Air Missile Defense Command.Ensured operational excellence through rigorous evaluation, audits, and compliance.

Joint Base Lewis-McCord

Provided leadership and direct oversight for a division of 78 employees, supporting network and telecommunications for an organization of 4,500 personnel. Managed over 15,000 IT, telecommunications, and signal platforms, achieving a 98% uptime.Optimized ticket resolution by streamlining the Remedy process with the Enterprise Service Desk, improving support.

Joint Base Lewis-McCord

Senior IT/ Project Manager, conducted evaluations, audits, and reviews to ensure compliance with IT and telecommunications standards and regulations.Managed a global service desk supporting 350 users across Europe, Africa, and the Middle East. Provided front-line technical assistance, resolving access and usage issues while overseeing the deployment of new.

Master Of Library & Information Science - Mlis, Information Technology, 3.815 (Suma Cum Laude)

information Security/Assurance and Digital Forensics

Bachelor Of Science (B.S.), Management Information Systems, General, 3.04

Activities and Societies: None

Associate Of Science (A.S.), General Studies