Responsible for product strategy, planning, and features execution of contact center agent application for cloud and premise-based solutions. Responsibilities include overseeing the entire product life cycle, including gathering and articulating business requirements, product design, features implementation and quality assurance, and evangelizing with marketing, sales, partners, and customers.

Successfully took an enterprise software application from vision and delivered to market 10 major releases, captured millions in revenue. Managed a team through multiple releases and oversaw the complete software life cycle from requirements gathering , through design and construction, to product launch. Responsibilities includes• Defined product strategy roadmap• Interacted with internal and external customers to gather and document product requirements• Worked closely with development on the final product design• Assisted writers with product documentations• Assisted quality assurance with test plans including acceptace testing• Evangelized product features and vision to sales, marketing and industry analysts• Created maketing materials such as messaging, datasheets, and presentations.• Constructed demonstrations for sales presentations and trade shows • Assisted in closing sales opportunities and support on implementations

Assigned to several client engagements and played varied roles including Project Manager and Project Design Lead. Client industries include Call Center, Telecommunication, and Banking.

Performed business system analysis for development of a client server, object-oriented application. Consulted with Pegasystem (vendor) to determine system requirements. Developed and implemented user acceptance test plan.