Cross-referenced multiple databases to validate and document informationMapped similar items from multiple vendors to give the customer visibility to similar products.Maintained product information and ran scheduled automated updates on a custom softwarePerformed data cleansing exercises and documented errors and solutions.Maintained and updated client information for better product mapping, analysing demand patterns and measuring financial performance.

Lead and manage a team of Claim Advisers to meet Aspray's SLA agreements, KPI's and Business Objectives.Forecast, measure, analyse, report and take resultant action to improve team productivity and achievement of key performanceindicators.Manage performance, absence levels, disciplinary action, training, development and appraisal of team members.Mentor individuals and fellow team leaders.Contribute to departmental decisions and identify efficiency savingsStreamlined APH claims process resulting in improved client experience.Chair team meetings, huddles and one-to-ones with team members.Lead Operational Company bi-weekly meetings with client leadership team.Deputise for Head of Function at cross functional meetingsLead recruitment for Claims function.

Advocating for clients to protect their interests in the claims processObtaining claims details, triaging and reporting claims to insurersGuiding clients on preparing their claimDiscussing policy coverage on behalf of Aspray clientsHandling administration of claims to include following up on settlements/claim status, remitting settlements to clients and handling all necessary correspondenceMonitoring large losses, attending loss sites and assisting clients in positive resolution of claimsPreparing claims reports for clients and annual loss history reports as requiredDiscussing aspects of coverage with insured and insurance company