Rex Joseph Piloton Email & Phone Number

Singapore

Singapore

We are on a mission to elevate the role of PreSales in organization worldwide. We aim to provide PreSales professionals with the resources, knowledge, network, and mentorship to develop long impactful careers in PreSales.Our vision is to create a global community of professionals who have a passion for PreSales. A place where individuals in a PreSales role, or anyone who aspires to be, will be supported in their professional development.

As a Principal Solutions Consultant at AI Rudder, I lead the charge in helping global enterprises leverage the power of conversational AI to enhance customer engagement, streamline operations, and drive business growth. My role bridges the gap between cutting-edge technology and practical business applications, ensuring that our solutions meet both technical and strategic needs.Key Responsibilities:1. Collaborate with C-level executives and senior stakeholders to identify business challenges and opportunities that can be addressed through AI-driven solutions.2. Design and deliver tailored AI strategies, proof of concepts (POCs), and end-to-end solutions that align with client objectives and industry best practices.3. Lead product demonstrations, workshops, and deep-dive technical discussions to showcase the capabilities of AI Rudder's solutions.4. Serve as a trusted advisor, providing insights on product roadmaps, implementation strategies, and future-proofing AI investments.5. Act as a liaison between clients and AI Rudder's product development team, ensuring customer feedback is translated into continuous product innovation.6. Support the sales team in crafting compelling value propositions, developing RFP responses, and closing complex enterprise deals.Key Achievements:1. Drove the adoption of AI Rudder’s multilingual conversational AI solutions across US, APAC and EMEA regions, expanding the company’s presence in key markets.2. Enhanced product offerings by collaborating closely with engineering teams, introducing new features that improved solution scalability and customization for enterprise clients.By marrying advanced AI capabilities with a deep understanding of customer needs, I enable businesses to unlock the true potential of conversational AI, ensuring they stay competitive in a rapidly evolving digital landscape.

Singapore

As a Senior Solutions Consultant at Zendesk, I specialize in helping businesses design and implement customer service solutions that drive efficiency, engagement, and satisfaction. By deeply understanding client challenges and aligning Zendesk's suite of products to meet their needs, I empower organizations to deliver exceptional customer experiences across all channels.Key Responsibilities:1. Partner with sales teams to provide technical and strategic consulting during the pre-sales process, demonstrating how Zendesk solutions can solve business challenges.2. Lead in-depth discovery sessions to understand client workflows, challenges, and customer service strategies, ensuring tailored solutions that maximize ROI.3. Design and deliver customized product demonstrations, proof of concepts (POCs), and presentations to showcase the capabilities of Zendesk's products.4. Collaborate with product management and engineering teams to provide client feedback, ensuring continuous product improvement and alignment with market demands.5. Conduct technical deep dives into Zendesk's API and integration capabilities, guiding clients on how to seamlessly integrate Zendesk with existing systems and tools.6. Support implementation teams in transitioning clients from sales to deployment, ensuring a smooth and successful onboarding process.7. Serve as a trusted advisor to C-level executives and decision-makers, providing insights and recommendations on optimizing their customer support operations with Zendesk.8. Keep abreast of industry trends and customer service innovations to offer cutting-edge solutions to clients, including but not limited to, Artificial Intelligence (AI).

Singapore

Kasisto enables financial institutions to service, engage and acquire customers via human-like, intelligent conversations. Kasisto’s Conversational AI platform, KAI, powers omni-channel virtual assistants and chatbots who are fluent in banking across mobile apps, websites, messaging platforms, and voice-enabled devices. Kasisto’s customers include J.P. Morgan, Mastercard, TD Bank, Standard Chartered, DBS Bank, among others. The platform is engaging with millions of consumers around the world, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. Built with the deepest AI portfolio in the industry, KAI includes Platform Tools and Services to customize and continually improve consumer experiences as well as seamlessly add new features, channels, and markets.

Singapore

Experian is the world’s leading global information services company. Included in Gartner's 2016 magic quadrant and voted by Forbes as Most Innovative Company for the fourth year running, Experian has more than 16,500 people operating across 37 countries. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.Experian Data Quality is a global leader in providing data quality software and services. We help our customers proactively manage the quality of their data through world class validation, matching, enrichment and profiling capabilities.With flexible SaaS and on-premise deployment models, Experian Data Quality management tools and services allow our customers to have the confidence to use their data as a strategic asset. Whether your business is large or small, we want to help you unlock the real value of your data so you can make meaningful decisions. From insurance to travel to banking sectors, we’re helping organisations connect with their customers, understand trends and plan for the future.If you would like to find out more about how Experian Data Quality solutions can help manage your customers, do contact me - rex.piloton@experian.com

Singapore

Singapore

Third Party Risk Solution - enables customers to have an effective mitigation program from the initial screening and due diligence stage through to on-boarding and training their employees and third parties including Regulatory and Compliance space

Singapore

The Professional Services Group is responsible for the delivery of the Detica NetReveal/Norkom product to our clients for enterprise risk, fraud, anti-money laundering and compliance solutions.

Singapore

Philippines

Philippines