Ryan Pinkham Email & Phone Number

Louisville, Kentucky, Us

Member of the Enterprise Engineering Services Financial Management Hub (The Hub). The Hub plays a critical role in providing best-in-class strategic oversight and direction for all budgeting and financial analysis activities for EES. This includes leading future year planning initiatives, preparing financial forecasts, and implementing cost-saving measures to ensure efficient use of resources aligned with the organization’s goals. In addition to driving cost optimization, The Hub serves as the key liaison between the EES team, IT Finance, and the TechStrat Productivity Office, overseeing the execution of cost-saving efforts initiated through the TechStrat Productivity Workstream. The team is also responsible for guiding EES Technology Owners in fulfilling their financial and operational responsibilities to achieve optimal pricing and quality for technologies, products, and services. Driving excellence in financial management.

Louisville, Kentucky, Us

Frankfort, Kentucky, Us

Responsible for leading IT Service Operations. Teams include System Operations, Network Operations, Service Desk, Field Support, Receptionists, Mailroom, Print Shop, Server Refresh, Audio-Visual and Request Fulfillment. Span of control includes 4 managers and over 40 indirect reports covering the entire Kentucky Court of Justice, and all 120 counties of the Commonwealth. Manage vendor contracts and relationships for large accounts including Lexmark, AT&T, and Dell. Services include software, hardware, technical support, technical training, and print infrastructure. Drive procurement solutions across multiple state government vehicles including NASPO, US Communities, Master Agreements, and Small Purchase Exceptions. Manage $17 million IT budget for all hardware, software, cloud, utility and technology services.

Glenview, Il, Us

Lead Service Delivery and Operations teams responsible for Retirements, Distributions, Health & Wellness, Survivor Benefits, Disability, and Batch Processing.

Boston, Ma, Us

Lead unit of approximately 200 call center employees representing $6.6 million in payroll. Drove site improvements in quality, efficiency, satisfaction, client net promoter scores, asset retention, and employee engagement. Client relationships managed included 40+ firms including Fortune 100 companies. Teams serviced 401k, pension, and health and insurance plan participants.

Boston, Ma, Us

Managed up to 42 registered representatives in a Supervisory Principal capacity. Responsible for compliance and licensing requirements. Designed and implemented practices to drive performance across sites. Developed executive talent in the General Manager Apprenticeship Program. Lead program participants through people and operations management tracks.

Boston, Ma, Us

Oversaw teams that serviced 401k, 403b, Human Resources, Health & Insurance, Pension, Payroll, and Workforce Management customers. Coordinated hiring and college recruiting events. Lead a six month international assignment for implementation of Human Resources, Workforce Management and Payroll product lines in Toronto, Canada service center.

Boston, Ma, Us

Supervised a team of 20 representatives responsible for client relationships, content delivery, service delivery, service recovery, and relationships with internal business partners. Supported and mentored associates to increase quality and efficiency. Selected to support three month international assignment to implement Health and Insurance products to Toronto service center.

Boston, Ma, Us

Serviced 401k and Health & Insurance annual enrollment customers in an inbound call center. Obtained FINRA series 6 & 63 licenses. Coached, trained and mentored new hires on qualified retirement plans and the defined contributions industry.