Leading the team to deliver great service and great food every day, in a clean, safe working environment. Whilst maximising the profit performance of the restaurant.

Aimed at driving profitable success for a start-up, I hold an essential role in setting up a mobile coffee franchise, with contributions to business management aspects such as social media management, inventory management, and financial management activities. I establish and strengthen relationships with suppliers; negotiating contracts and terms to ensure lowest price point.Key highlights:• Coordinate, track and monitor expenses and finance to ensure proper delegation, prioritised P&L balance and planning resources to fund business development aspects. • Plan and implement a daily route encompassing >30 businesses and loyal customers to ensure incoming revenue and increase dependability as a business while providing as a main point of contact for all business-related queries.• Conduct competitor and customer analysis to understand markets, monitor trends and to identify underperforming areas necessary for improvements; interpreting collected datasets to develop initiatives and strategic plans.

I supervise daily restaurant operations overseeing business continuity aspects including shift scheduling, team management, procurement, supplier relations, maintaining cleanliness and ensuring adherence to H&S regulations. As an advocate for change, I regularly assess existing policies, procedures and processes to identify underperforming areas, key gaps, risks, to develop improvements and plans for implementation; working with management to deliver within tight deadlines.Key highlights:• Received 2 mentions in the Rouge Hero of the Week Newsletter for outstanding performance.• Key driver in attaining a 5-Star SAI Audit score by introducing a daily standards checklist for managers to rate individual chef’s set up/close down, and to enable managers to prioritise necessary tasks for fulfilment. • Pivotal role in improving Trip Advisor score ranking by improving staff motivation and incentives. • Travel between 4 restaurants to assist during busy periods; selected due to ability to quickly adapt and deliver.

DDV Ltd is a Franchisee of seven McDonalds Restaurants in Suffolk.As an assistant manager my role within the restaurant involves working along side the managers to deliver a great customer experience to all customers. Part of this involves working with the 12 ROIP systems to drive results within the store, improving elements such as profitability, customer satisfaction and staff morale. My responsibilities in the restaurant are:Scheduling: Creating the weekly schedule for 120+ employees, ensuring all day parts are well staffed while managing labour costs.Internal Communications: Keeping everyone up to date with the restaurants progress such as our results and opportunities as well as keeping everyone informed about procedure updates and new promotions.Previous Responsibilities include:Training: Embedding new starters into the restaurant by ensuring our crew trainers are delivering a great standard of training as well as ensuring we continue to develop our existing crew.Service System: Looking at how we can improve the standard of service we are delivering and looking at how we can improve analysing the customer contacts we receive and using this information to improve the service we are delivering.